{"id":3851682,"url":"https://alion.io/job/marsh-mclennan-platform-support-specialist","title":"Platform Support Specialist","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":268,"ghost_share":0,"stale_share":0.914,"repost_share":0.007,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T01:31:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Company:\nMarsh McLennan AgencyDescription:\nPlatform Support Specialist\nWe are seeking a Platform Support Specailist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Platform Support Specailist, you will work closely with corporate Agency Management Program leads as well as IT and operational leads across MMA. You will be responsible for all aspects of Applied Systems Agency Management components. Overseeing and providing a hands-on approach to supporting the national instance EPIC as well as all points of integration.\nWhat you need to have:\nTechnical Skills:\n3+ years of in-depth technical knowledge of the Applied Systems Agency Management System (Browser version)\nIn-depth knowledge of the Applied system(s) being used, such as Applied Epic, Indio, CSR24, and other Applied solutions.\nProficiency in system installation, configuration, and administration.\nUnderstanding of system integration and API management with Third-party applications that interface with Epic\nKnowledge of system security best practices and data privacy regulations.\nAbility to troubleshoot and resolve technical issues related to the Applied system(s).\nFamiliarity with system upgrades, patch management, and performance optimization.\nCommunication Skills:\nStrong verbal and written communication skills to effectively communicate with users, stakeholders, and technical teams.\nAbility to explain complex technical concepts to non-technical users.\nActive listening skills to understand user requirements and address their concerns.\nCollaboration skills to work effectively with cross-functional teams and vendors.\nOrganizational Skills:\nStrong problem-solving and analytical skills to identify and resolve system issues.\nAttention to detail to ensure accuracy and data integrity within the Applied system(s).\nAbility to prioritize tasks and manage multiple projects simultaneously.\nTime management skills to meet deadlines and handle system maintenance and upgrades.\nDocumentation skills to maintain system configurations, procedures, and user guides.\nUser Support and Training:\nAbility to provide technical support to users, troubleshoot issues, and provide guidance on system usage.\nAbility to monitor and react to system events. Escalation with internal and external resources as appropriate\nContinuous Learning:\nWillingness to stay updated with the latest advancements and updates in the Applied system(s).\nProactive approach to learning new features and functionalities of the Applied system(s).\nAbility to adapt to changes and implement system enhancements as required.\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.","description_format":"text","description_chars":3103,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Health Insurance & Benefits","Insurance Brokers & Agencies","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-06T03:40:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-platform-support-specialist","json_url":"https://alion.io/job/marsh-mclennan-platform-support-specialist.json","meta":{"generated_at":"2026-11-10T04:56:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-platform-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-platform-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-platform-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-platform-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-platform-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3851682}},{"tool":"search_jobs","arguments":{"company":"marshmclennan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3851682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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