{"id":3057845,"url":"https://alion.io/job/marsh-mclennan-senior-it-support","title":"Senior IT Support","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":75,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T10:50:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company:\nMarshDescription:\nWe are hiring a Senior IT Support to join our internal global Tech Hub team in a hands-on hybrid role based in Cluj-Napoca. This individual contributor role requires a minimum of four days per week in the office and is focused on delivering excellent colleague experience across multiple channels. You will own incident and request handling end-to-end, build and repair endpoints, manage asset records, perform proactive device remediation using Nexthink and similar tools, and collaborate with engineering and other resolver groups.\nWe will count on you to:\nProvide advanced multi-channel support to global colleagues via in-person, phone, chat and virtual pop-ins, adapting to channel demand and business priorities\nRespond to and resolve incidents and requests end-to-end, escalating with the appropriate level of urgency and performing warm hand-offs to other technical resolver groups\nBuild, configure, reconfigure, troubleshoot, repair and re-image laptops, desktops and mobile devices; install, maintain and update MMC software, firmware and mobility solutions\nLog all issues and actions with appropriate documentation in the MMC Tech incident management system in line with standard operating procedures; monitor tickets until resolution or acceptance by the appropriate team\nRoute incidents to the correct support teams following defined troubleshooting steps and escalate or follow up until closure\nProactively identify at-risk devices using Nexthink and other performance/visibility tools, perform outreach and collaborate with engineering teams to remediate systemic issues\nAssist with audio-visual setup and operation and support non-desktop technology components at the request of other service towers\nBe available for occasional after-hours or weekend work to support emergency or critical business needs\nWhat you need to have?\nAt least three years’ related work experience in technical support or desktop engineering role\nKnowledge of industry standard desktop operating systems, common software and hardware used in an office environment\nThorough troubleshooting and analysis skills\nProficient in data analysis and reporting\nExcellent verbal and written communication both in English and Romanian\nWhat makes you stand out?\nExperience in a call centre environment/ service desk environment\nExperience with AD, BitLocker, Azure Virtual Desktop\nExcellent problem-solving skills and a proactive approach to learning\nAbility to adapt quickly to changing priorities and work across multiple support channels\nCommitment to working in a hybrid environment with a professional attitude towards in-office presence\nProactive approach to incident management\nExperience working to ITIL incident management standards\nExperience in Hardware repair for laptops and desktops\nExperience in mobile device configuration and management\nWhy join our team?\nWe help you be your best through professional development opportunities, interesting work, and supportive leaders\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being\nA yearly budget and the opportunity to build your flexible benefits package\nPerformance bonus scheme\nCore benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance. \nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.","description_format":"text","description_chars":4335,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T04:38:37Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":0.9,"age_days":7,"expected_fill_days":11,"reasons":["conf:19","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-senior-it-support","json_url":"https://alion.io/job/marsh-mclennan-senior-it-support.json","meta":{"generated_at":"2026-10-26T17:30:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23493,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-senior-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-senior-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-senior-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-senior-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-senior-it-support"}]}