{"id":3060446,"url":"https://alion.io/job/marsh-mclennan-shared-services-operations-analyst","title":"Shared Services Operations Analyst","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":73,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T10:50:24Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Company:\nMarsh McLennan AgencyDescription:\nGraham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow.\nSummary\nThe Operations Analyst supports business operations through the analysis, validation, reconciliation, and reporting of data within the EPIC system and across related data sources. This role helps ensure data accuracy, supports operational decision-making, identifies trends and process improvement opportunities, and delivers meaningful reporting and insights to business stakeholders.\nEssential Duties and Responsibilities include, but are not limited, to the following:\nAnalyze data to identify trends, variances, inconsistencies, and opportunities for operational and financial process improvement.\nPrepare, maintain, and distribute recurring and ad hoc reports to support business operations, leadership reporting, direct bill and agency bill accounting activity, and decision-making.\nPerform data validation, reconciliation, and quality control activities to ensure the accuracy, completeness, and integrity of EPIC data and alignment with carrier records, commission statements, finance data, and other related source systems.\nReconcile direct bill and agency bill carrier statements, commissions, premiums, fees, taxes, and related balances against EPIC, finance records, and supporting documentation.\nReview direct bill and agency bill transactions, including new business, renewals, endorsements, cancellations, and other policy activity, to ensure accurate recording and reporting.\nInvestigate and resolve discrepancies involving direct bill and agency bill activity, including differences between carrier statements, client records, policy transactions, commissions, and accounting data.\nMonitor outstanding direct bill and agency bill items and assist with identifying aging balances, unreconciled activity, or exceptions requiring follow-up and resolution.\nPartner with finance, service teams, carriers, and other internal stakeholders to gather information, resolve reconciliation issues, and support accurate direct bill and agency bill processing and reporting.\nSupport accounting and operational close activities by preparing reconciliations, maintaining supporting schedules, and assisting with audit or documentation requests related to direct bill and agency bill activity.\nMonitor key operational and financial metrics and develop reporting that supports performance measurement, accountability, and visibility into direct bill and agency bill results.\nSupport data governance efforts by assisting with standardization, documentation, and adherence to established data management and reconciliation practices.\nAssist with operational initiatives, system enhancements, workflow changes, and other projects involving EPIC data, direct bill and agency bill accounting processes, and reporting.\nMaintain documentation related to report logic, reconciliation procedures, data definitions, processes, and standard operating procedures.\nCommunicate findings, issues, insights, and recommendations clearly and effectively to stakeholders across functions.\nHandle sensitive and confidential business and financial information in accordance with company policies and applicable requirements.\nPerform other duties and responsibilities as assigned.\nRequired Education and Experience\nBachelor's degree in Accounting, Business Administration, Finance, Operations, Information Systems, Data Analytics, or a related field preferred.\nEquivalent combination of education and relevant experience may be considered.\nMinimum of 2 years of experience in insurance operations, reporting, business analysis, data analysis, or a related field required.\nExperience working with EPIC strongly preferred.\nExperience with direct bill and agency bill processes, carrier statement reconciliation, commission accounting, and/or agency accounting preferred.\nExperience supporting operational reporting, data integrity, reconciliations, and business process improvement preferred.\nKnowledge, Skills, and Abilities\nStrong analytical and problem-solving skills with the ability to interpret, organize, and reconcile complex operational and financial data.\nProficiency with Microsoft Office Suite, with a heavy focus on Microsoft Excel, including formulas, pivot tables, lookups, and reconciliation activities.\nAbility to validate and reconcile data between EPIC, carrier systems, commission statements, finance data, and other operational sources is strongly preferred.\nWorking knowledge of direct bill and agency bill processes, including carrier billing, commissions, premium activity, fees, taxes, endorsements, and cancellations, is preferred.\nUnderstanding of insurance accounting principles and reconciliation controls is preferred.\nStrong attention to detail, accuracy, and follow-through, with the ability to manage multiple priorities and meet deadlines.\nAbility to work independently and collaboratively across teams to resolve issues and improve processes.\nProfessional demeanor.\nRegular and predictable attendance in accordance with company policy\nIntegrity: Follows through on commitments while upholding quality and ethical standards.\nAccountability: Takes ownership, seeks and applies feedback, and makes thoughtful, reliable decisions.\nInnovation: Challenges the status quo, embraces change, and leverages shared workflows.\nCollaboration: Works effectively across teams, builds relationships, shares learnings, and leads with curiosity.\nPassion: Approaches work with discipline, enthusiasm, and willingness to embrace and overcome challenges.\nPhysical Demands and Work Environment\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is:\nFrequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;\nOccasionally required to stand and walk;\nExtensive use of computer and keyboard and viewing of computer screen is required;\nSpecific vision abilities required by this job include vision, and ability to adjust focus.\nOther working conditions are normal for an office environment.\nWork Location\nWork is typically performed in a hybrid manner, minimum 2 days per week, at Marsh's Philadelphia, Pennsylvania office.\nThe applicable base salary range for this role is $55,000 to $65,000.\nThe base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.\nWe are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance pros.\nMarsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting .","description_format":"text","description_chars":7747,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T06:11:24Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.45,"age_days":20,"expected_fill_days":12,"reasons":["conf:1","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/marsh-mclennan-shared-services-operations-analyst","json_url":"https://alion.io/job/marsh-mclennan-shared-services-operations-analyst.json","meta":{"generated_at":"2026-10-25T17:07:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24494,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-shared-services-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-shared-services-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-shared-services-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-shared-services-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-shared-services-operations-analyst"}]}