{"id":2137673,"url":"https://alion.io/job/marshmclennan-it-application-support-analyst-marshtech","title":"IT Application Support Analyst @MarshTech","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":83,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-28T20:46:36Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Company:\nMarshDescription:\nAs an IT Application Support Analyst, you will be part of a collaborative, geographically distributed team responsible for supporting business-critical applications. You will provide second-line application support, investigating and resolving technical issues, supporting users, monitoring applications and working closely with internal technology teams to ensure reliable service. The role is suited to someone with a good general IT background, some experience in application support, and a curious and analytical mindset.\nWe are looking for someone who is comfortable troubleshooting technical issues, ideally has a basic understanding of databases and SQL but not essential, and is motivated to learn and develop their technical knowledge.\nWe will count on you to:\nProvide second-line support for business-critical applications, primarily supporting Mercer Wealth and Retirement solutions.\nInvestigate, diagnose and resolve application incidents and technical issues reported by users.\nSupport a range of internally developed applications, including retirement and benefits-related platforms, alongside selected third-party applications.\nMonitor and maintain applications and services to ensure availability and reliable performance.\nPerform application administration activities, including configuration and maintenance.\nUse SQL to support investigations, execute existing scripts and perform ad-hoc database research when required.\nTroubleshoot system-generated alerts and escalate complex issues to the appropriate technology teams.\nWork closely with development teams, database specialists and other internal technology teams to resolve incidents.\nSupport application security and configuration activities within your area of responsibility.\nCoordinate and manage support tickets through to resolution and provide clear updates to relevant stakeholders.\nFollow established implementation, support and change-management processes.\nMaintain accurate and up-to-date application and system documentation.\nContribute to identifying recurring issues and opportunities to improve application support and service quality.\nProvide on-call support for business-critical applications during non-core hours when required.\nWhat you need to have:\nAround 2+ years of experience in IT, ideally within Application Support, Production Support, Technical Support or a similar environment.\nGood general understanding of IT systems and applications.\nBasic working knowledge of SQL, with the ability to understand and execute queries/scripts.\nBasic understanding of databases and database concepts.\nExperience working in a Windows-based environment.\nStrong troubleshooting and problem-solving skills.\nAn analytical and curious mindset with the ability to investigate technical issues.\nGood communication skills and the ability to work effectively with colleagues across different teams and locations.\nAbility to manage multiple incidents or priorities and work independently when required.\nWillingness to learn new applications, technologies and business processes.\nWhat makes you stand out?\nPrevious experience specifically within Application Support.\nExperience supporting business-critical or enterprise applications.\nKnowledge of Citrix environments.\nFamiliarity with Terminal Services.\nExperience working with ticketing, incident-management or application-monitoring tools.\nExposure to change-management or application-release processes.\nExperience working as part of a geographically distributed or international IT team.\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work, and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.\nOur scale enables us to provide a range of career opportunities, benefits, and rewards to enhance your well-being.\nEnjoy a yearly budget to build your flexible benefits package (up to 20% of your annual salary).\nBenefit from 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, and extra buy/sell from your benefits budget).\nParticipate in a Performance Bonus scheme.\nEngage in matching charity contributions, charity days off, and the Pay it Forward charity challenge.\nCore benefits include Pension, Life and Medical Insurance, Meal Vouchers, and Travel Insurance.\nWork Environment: We champion flexible working, helping you find YOUR work-life balance, whether that is standard working, flextime working, or working from home.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.","description_format":"text","description_chars":5922,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T02:14:02Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.461,"p_room":0.45,"age_days":22,"expected_fill_days":13,"reasons":["conf:2","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/marshmclennan-it-application-support-analyst-marshtech","json_url":"https://alion.io/job/marshmclennan-it-application-support-analyst-marshtech.json","meta":{"generated_at":"2026-10-28T23:12:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarshmclennan-it-application-support-analyst-marshtech"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarshmclennan-it-application-support-analyst-marshtech"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarshmclennan-it-application-support-analyst-marshtech"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marshmclennan-it-application-support-analyst-marshtech\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarshmclennan-it-application-support-analyst-marshtech"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2137673}},{"tool":"search_jobs","arguments":{"company":"marshmclennan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2137673},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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