{"id":2137629,"url":"https://alion.io/job/marshmclennan-manager-insurance-operations","title":"Manager - Insurance Operations","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T09:52:54Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Company:\nMarshDescription:\nRole Purpose\nLead the combined Placement and Policy Servicing value stream in the Philippines, delivering accurate, timely, compliant, and client-focused operational support across the insurance lifecycle. The role is accountable for day-to-day team leadership, service performance, quality, controls, stakeholder coordination, and continuous improvement, while contributing to consistent delivery across Asia and any connected Centers of Excellence or shared-service teams.\nKey Responsibilities\nLeadership & Performance Management\nSet the team strategy, operating cadence, service standards, and priorities for placement and policy servicing activities.\nLead, coach, and develop team members through performance management, regular feedback, talent development, succession planning, and support for hiring and onboarding.\nOwn workload planning, capacity, coverage, prioritization, and escalation handling to meet business deadlines and agreed service levels.\nBuild a collaborative, inclusive, and accountable team culture focused on client service, operational discipline, and continuous learning.\nPlacement Operations Delivery\nOversee placement support activities, including coordination, market follow-ups, tracking, documentation management, status reporting, and handoffs to support placement timelines.\nAct as the primary escalation point for complex or urgent cases, market coordination issues, documentation gaps, and high-impact client matters.\nEnsure P&C, Specialty, wholesale, and reinsurance-related operational requirements are understood and embedded in workflows, controls, and documentation practices.\nPolicy Servicing Delivery\nLead end-to-end policy administration support, including issuance, endorsements, renewals, cancellations, certificates, billing support, documentation, and related servicing activities.\nEnsure policy records, transactions, and supporting documentation are accurate, complete, timely, and aligned with agreed procedures and client requirements.\nPartner with brokers, insurers, clients, Client Management, Finance, Compliance, and other internal teams to resolve servicing issues and maintain smooth policy lifecycle delivery.\nControls, Governance & Risk\nEnsure adherence to internal policies, operational controls, governance requirements, and applicable Philippine and regional regulatory obligations.\nMaintain current SOPs, control checklists, quality standards, and audit-ready documentation; support audits and reviews and drive closure of findings.\nIdentify operational risks, recurring defects, and control gaps, implementing sustainable preventive actions rather than one-time corrective fixes.\nStakeholder Partnership & Service Management\nAlign with local and Asia BCS leadership, Broking/Placement, Client Management, Finance, Compliance, Technology, insurers, and other stakeholders on service expectations and priorities.\nProvide transparent reporting on SLA achievement, backlog, turnaround time, productivity, quality, root causes, escalations, and remediation plans.\nEstablish clear requirements for inputs, timelines, handoffs, escalation routes, and what good service delivery looks like.\nContinuous Improvement & Systems Enablement\nLead process improvement, standardization, automation, and workflow optimization initiatives with measurable outcomes.\nChampion effective use of operational systems, including data quality, process adoption, training, user acceptance testing, and change readiness.\nUse performance data and root-cause analysis to reduce errors, rework, delays, and unnecessary escalations across placement and servicing activities.\nSuccess Measures\nSLA and turnaround-time achievement, healthy backlog, and reliable delivery against placement and policy servicing milestones.\nQuality outcomes, including documentation accuracy, transaction accuracy, reduced error and rework rates, and improved first-time-right performance.\nRisk and control outcomes, including control compliance, audit-readiness, closure of findings, and improvement in incident trends.\nStakeholder and client satisfaction, effective handoffs, timely escalation resolution, and fewer repeat issues.\nPeople outcomes, including team engagement, capability development, productivity, succession readiness, and effective capacity management.\nQuantified process improvements through standardization, automation, data discipline, or improved system adoption.\nRequired Experience & Qualifications\nSignificant experience in insurance operations, broking operations, placement support, policy servicing, or policy administration.\nDemonstrated people leadership experience, including performance management, coaching, capacity planning, and delivery oversight.\nSolid understanding of the insurance policy lifecycle and placement processes, including P&C and Specialty products; reinsurance or wholesale experience is an advantage.\nWorking knowledge of operational controls, governance, documentation standards, and regulatory requirements relevant to the Philippines and regional delivery models.\nProven ability to manage competing priorities, meet deadlines, and resolve complex issues in a fast-paced, service-focused environment.\nExperience driving process improvement, system adoption, data quality, automation, or change initiatives.\nBachelor’s degree or equivalent professional experience in insurance, business, operations, or a related discipline.\nKey Competencies\nExecution and delivery leadership\nPeople leadership and coaching\nStakeholder management and structured communication\nEscalation handling and sound judgment\nData-driven problem solving and root-cause analysis\nRisk mindset and control discipline\nChange leadership and continuous improvement\nAttention to detail with a strong client-service orientation\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.","description_format":"text","description_chars":7083,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T02:14:02Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.357,"p_room":0.45,"age_days":14,"expected_fill_days":9,"reasons":["seen:14","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/marshmclennan-manager-insurance-operations","json_url":"https://alion.io/job/marshmclennan-manager-insurance-operations.json","meta":{"generated_at":"2026-10-22T10:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarshmclennan-manager-insurance-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarshmclennan-manager-insurance-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarshmclennan-manager-insurance-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marshmclennan-manager-insurance-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarshmclennan-manager-insurance-operations"}]}