{"id":2137609,"url":"https://alion.io/job/marshmclennan-senior-analyst-it-support","title":"Senior Analyst - IT Support","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T12:41:42Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company:\nMarshDescription:\nWe are seeking a talented individual to joinMMC as a Senior Analyst, IT Support in Dallas, TX. This is afull-time onsite role, requiring five days per week in the office and flexibility to travel between the Dallas Main/Victory Avenue and Dallas Noel offices as needed.\nIn this role, you will provide technical support across multiple lines of business, including diagnosis, troubleshooting, and resolution of software and hardware issues.\nWe will count on you to:\nDeliver technical support to colleagues through various channels (in-person, phone, virtual) while adhering to agreed KPIs and SLAs.\nProactively communicate and follow up on incidents and requests, ensuring timely resolution and escalation as needed.\nAssist with the setup, maintenance, and troubleshooting of all MMC hardware, software, and mobility technology.\nLog and document all issues according to standard operating procedures and use the MMC Tech incident management system for tracking.\nCollaborate with engineering teams to proactively identify and remediate at-risk devices and systems.\nProvide training and knowledge sharing on MMC systems to maximize functionality and usage.\nParticipate in administrative tasks, including time tracking and compliance with training requirements.\nWhat you need to have:\nA minimum of an associate's degree in a technology-related discipline, or a combination of work experience, education, and training equivalent to a two-year college in a technology-related discipline.\n3-5 years of experience in a technical support role with a strong troubleshooting background.\nStrong knowledge of industry-standard desktop operating systems and software.\nExcellent organizational, prioritization, and customer service skills.\nEffective verbal and written communication abilities.\nAbility to work independently and adapt to a changing environment.\nWhat will make you stand out:\nRelevant industry certifications and ITSM understanding.\nExperience working with local and remote teams across different time zones.\nWillingness to work occasional evenings and weekends for emergencies.\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting  is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. 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