{"id":1209628,"url":"https://alion.io/job/marsveterinary-client-service-representative-lead","title":"Client Service Representative Lead","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Supervision","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T02:44:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Client Service Representative Lead\nLocation: VCA Sacramento Veterinary Referral Center, Sacramento, CA\nPosition Type: Full-time\nAbout Us: VCA Sacramento Veterinary Referral Center is a premier provider of advanced veterinary care, dedicated to ensuring the health and well-being of pets through compassionate, high-quality services. Our team is composed of skilled professionals who are committed to delivering excellent veterinary care and outstanding customer service. We are looking for a dynamic and experienced Client Service Representative Lead to join our team and help drive our purpose forward.\nJob Summary: The Client Service Representative (CSR) Lead will oversee the daily operations of the client service team, ensuring an exceptional experience for our clients and their pets. The CSR Lead will be responsible for managing front desk operations, training and supervising CSR associates, and acting as a liaison between clients and veterinary associates. This role requires strong leadership skills, a passion for client service, and the ability to thrive in a fast-paced environment.\nKey Responsibilities:\nLeadership and Supervision:\nLead, coach, and mentor the client service team to deliver superior client service.\nAddress any client or associate issues promptly and effectively, escalating when necessary.\nProvide feedback, and develop professional growth plans for CSR associates.\nClient Interaction: o Greet and assist clients in a friendly and professional manner.\nAddress client concerns and resolve issues promptly and effectively. o Maintain a positive, empathetic, and professional attitude towards clients at all times.\nAdministrative Duties:\nOversee patient check-in/check-out, and accurate record-keeping.\nOversee CSR Daily Task List to ensure that all tasks are completed daily.\nEnsure the reception area is clean, organized, and welcoming.\nHandle financial transactions, including invoicing and payments.  Communication:\nAct as a liaison between clients and veterinary associates to ensure clear and accurate communication.\nDisseminate important information and updates to the CSR team. o Facilitate training sessions to keep informed and motivated.\nConstructively provide feedback to the Client Service Supervisor.\nOperational Efficiency:\nDevelop and implement standard operating procedures to enhance workflow and client service.\nMonitor and manage inventory of office supplies and client materials.\nAssist with marketing and community outreach efforts as needed.\nQualifications:\nHigh school diploma or equivalent required; associate or bachelor’s degree preferred.\nMinimum of 1-3 years of customer service experience.\nExperience in a veterinary or medical setting is highly desirable.\nStrong leadership and team management skills.\nExcellent interpersonal and communication skills.\nProficiency in computer systems and office software (e.g., MS Office, veterinary practice management software).\nAbility to handle stressful situations calmly and effectively.\nStrong organizational skills and attention to detail.\nWorking Conditions:\nFull-time position, may require some weekend and evening shifts.\nFast-paced, high-energy environment.\nFrequent interaction with clients and their pets, including handling animals of various sizes and temperaments.\nBenefits:\nCompetitive compensation starting at $22.00-$24.00with a benefits package, including medical, dental, and vision insurance.\n401(k) plan with employer match.\nPaid time off and holidays.\nContinuing education and professional development opportunities.\nGenerous Employee pet care discounts.\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":4575,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-25T03:12:20Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/marsveterinary-client-service-representative-lead","json_url":"https://alion.io/job/marsveterinary-client-service-representative-lead.json","meta":{"generated_at":"2026-09-26T04:07:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4484,"day_limit":5000,"remaining_today":516,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}