{"id":1212867,"url":"https://alion.io/job/marsveterinary-customer-service-rep-lead","title":"Customer Service Rep, Lead","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":434,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-21T05:51:21Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Lead Client Service Representative\nWe are seeking a Lead Client Service Representative to join our team at VCA Lake Shore Animal Hospital. We are located just outside downtown Chicago in the River West neighborhood. We are a busy 2-doctor practice looking to bring on more staff to support our hospital’s needs.\nAt VCA Animal Hospitals, we take our mission statement - your pet’s health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.\nWe’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.\nWhy We Need You\nAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:\nCustomer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.\nScheduling and confirming appointments.\nPlacing outbound calls for follow-ups and reaching out to prospective clients.\nPresenting and explaining fees, including processing payments.\nRecommending, selecting, and obtaining products and services, including prescriptions.\nAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).\nManaging medical records, charts, reports and correspondence.\nHospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.\nCSR Lead Job Duties:\nAbility to manage current CSRs and train new CSRs\nAssist CSRs with client complaints\nPossess and express a genuine love for animals and for working in an animal care environment\nAlways be prepared to work by the start of each scheduled shift\nMaintain a professional, friendly demeanor while on the job\nPerform job tasks efficiently, promptly, and efficiently when asked while promoting a positive attitude amongst the staff\nEngage in productive work during slow periods\nParticipate in staff and training meetings\nAbility to work in a highly collaborative environment and commit to building relationships with colleagues, clients, and community \nWeekly CSR schedules\nAssisting in accounts receivable and accounts payable\nKnow basic triage concepts and understand when appropriate to forward phone call to technician or veterinarian\nKnow phone functions, including hold, intercom, and taking and returning messages\nCan answer telephone and handle calls quickly, efficiently, and in a professional and friendly manner, using a multi-line telephone system\nKeeping the reception area and room(s) clean and tidy as well as properly stock supplies as needed \nAccurately manage financial transactions such as processing bills, taking payments, ordering, and checking in supplies\nAssign daily/weekly tasks to CSR team and following through with ensuring tasks are completed.\nSalary and Benefits\nWe offer a variety of benefits including health, vision, dental, 401k, disability, life insurance, and a generous employee discount for your pets.\nSalary ranges from $22 - $25 / hr based on skill and prior experience\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":4379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-25T05:13:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.28,"age_days":41,"expected_fill_days":18,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/marsveterinary-customer-service-rep-lead","json_url":"https://alion.io/job/marsveterinary-customer-service-rep-lead.json","meta":{"generated_at":"2026-10-21T13:32:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsveterinary-customer-service-rep-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsveterinary-customer-service-rep-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsveterinary-customer-service-rep-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsveterinary-customer-service-rep-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsveterinary-customer-service-rep-lead"}]}