{"id":4040998,"url":"https://alion.io/job/martello-technologies-technical-writer","title":"Technical Writer","company":{"id":58105,"name":"Martello Technologies","domain":"martellotech.com","url":"https://alion.io/company/martello-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kanata, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":true},{"name":"PHP","optional":true},{"name":"WordPress","optional":true}],"status":"live","first_seen_at":"2026-11-10T22:11:26Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T22:11:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Martello is looking for a Technical Writer to own technical documentation and training for our SaaS products. You will maintain/extend our MadCapFlare doc sets and training materials, keep it aligned with Mitel documentation standards, and build AI-assisted workflows thatmake documentation process faster, more consistentand easier to scale.\nWe’relooking for someone with experience developing and implementing AI-assistedworkflows for drafting/updating/ reviewing/auditing technical content. You willassess readiness to implement workflows and recommend a plan to get us there, while continuing to build/maintain technical content using existing processes to keep pace with releases.\nWorking Arrangement\nThe documentation and training work in this role is 30-40 hoursa week. We’reopen to a contract, permanent positionor other arrangement that works for both. If you bring skills beyond technical writing, such as marketing content, video or web, there’s room to build the role into a full-time position. Tell us more...\nKey responsibilities\nPlan, write, and maintainclear, accuratecustomer-facing documentation, including installation, configuration, user, and troubleshooting guides\nWrite and publish release notes for each release, including partner platform compatibility and changes to supported versions\nDevelop and update training materials for customers/partners with each release\nLead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishingguidelines, in collaboration with IT/Security, for how AI is used to draft, update, and review content.\nReview and validateAI-assisted content for technical accuracy, completeness, and clarity, working closely with subject matter experts to ensure customers can trust what they read\nDesign and maintainthe information architecture of our documentation, structuring content for reuse across help sites, in-product guidance, and AI-powered support tools such as chatbots and search\nCreate short how-to videos for common tasks, using AI tools where they improve speed or quality, such as forscripting/narration/editing\nDevelop and maintaina style guide and terminology standards that keep all content consistent with our voice\nPartner with Product/Engineering/Support to stay ahead of product changes and identifydocumentation gaps\nTrack documentation effectiveness using customer feedback, support trends, and content usage data\nAs AI adoption grows, share best practices for effective, responsible use of AI in content creation with other teams\nManage Flare project health: topics, snippets, variables, conditions, TOCs, targets and output builds\nRequired qualifications\n5+ yrs experience writing customer-facing technical documentation for B2B or enterprise software products\nHands-on MadCapFlare experience, including single-sourcing, snippets, variables, conditional text, multiple targets, and HTML5 and PDF outputs\nDemonstrated experience using generative AI tools in a professional writing workflow, with examples of how they improved speed or quality while maintainingaccuracy\nA critical, detail-oriented approach to reviewing content, including identifyingfactual errors, gaps, and inconsistencies in AI-generated drafts\nAbility to learn complex products quickly and explain them clearly to users with varying levels of technical knowledge\nExperience designing or restructuring documentation sets, including content organization, navigation, and reuse.\nExperience creating training materials or other instructional content\nProven ability to work independently with engineers, product managers, and support teams to gather information and drive content to completion\nExperience producing short instructional or how-to videos\nExcellent written English, with a strong command of style, tone, and terminology consistency\nA portfolio or writing samples demonstrating clear, well-structured technical content\nNice to haves\nExperience documenting Mitel or other unified communications, VoIP, network monitoring, or IT operations products\nExperience preparing documentation for AI-powered support tools, such as chatbots or AI search\nExperience introducing new tools or processes within a team/organization\nExperience with AI video tools for screen capture/scripting/voice narration/editing, so videos can be updated quickly when the UI changes\nExperience with docs-as-code practices (Git, Markdown, CI-based publishing) or with AI coding agents applied to documentation\nExperience building reusable AI assets such as prompt libraries/custom instructions/style-guide skills/review checklists\nSkills that could expand the role to full time\nCreating digital media and marketing content, such as customer newsletters, promotional videos, brochures, slide decksand website content\nEditing website content in WordPress\nCoordinating vendor logisticsfor events, such as banners and promotional items\nOther strengths you think would add value to Martello. We’dlove to hear\nAbout Martello\nWe provide modern workplace optimization solutions that monitorthe performance of cloud collaboration and productivity tools to give enterprises insight into the user experience\nMartello offers a positive, diverse, and supportive culture. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility. We are proud to operateas an equal opportunity employer","description_format":"text","description_chars":5394,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-10T22:11:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T23:52:22Z"},"pay":null,"html_url":"https://alion.io/job/martello-technologies-technical-writer","json_url":"https://alion.io/job/martello-technologies-technical-writer.json","meta":{"generated_at":"2026-11-10T23:52:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58105},"rest":"https://alion.io/mcp/rest/get_company?id=58105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmartello-technologies-technical-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmartello-technologies-technical-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmartello-technologies-technical-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/martello-technologies-technical-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmartello-technologies-technical-writer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4040998}},{"tool":"search_jobs","arguments":{"company":"martellotech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4040998},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}