{"id":3602335,"url":"https://alion.io/job/mary-kay-it-support-specialist","title":"IT Support Specialist","company":{"id":1826509,"name":"Mary Kay","domain":"marykay.com","url":"https://alion.io/company/marykay-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft 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procurement (collecting quotes, purchasing, tracking requests, etc.) and vendor management\n Managing company hardware and assets\n Managing the user lifecycle (supporting IT-related processes, preparing hardware and software, and handling user accounts and access rights)\n Managing access and information security (supporting IAM and ensuring device compliance with security policies)\n Supporting business applications and IT operations\n Documenting and improving IT processes\n Requirements: Proficiency in English (confident working level) is mandatory\n At least 3 years of experience in IT Support, Service Desk, or Desktop Support\n Solid knowledge of Windows, Microsoft 365, device support, and mobile technologies\n Experience working with Microsoft Intune, Entra ID (Azure AD), and ITSM systems (e.g., ServiceNow, Jira)\n Understanding of networking fundamentals, information security, access management, and IT asset management\n Strong diagnostic, communication, and organizational skills, with a focus on effective user interaction\n Experience working with vendors: handling procurement, quotes, deliveries, warranties, and licenses\n Ability to independently manage tasks from start to finish, set priorities, and collaborate with international teams\n A university degree in IT/Computer Science is preferred\n Terms: Flexible work schedule (options: 8:00-17:00, 9:00-18:00, or 10:00-19:00) available after the probationary period, including the option to work remotely for up to 2.5 days per week\n Meal allowance\n Health insurance for employees and their family members (provided after the probationary period)\n Bonuses in the form of company products\n Comfortable office located in the city center\n Competitive 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