{"id":3050633,"url":"https://alion.io/job/masabi-it-support-engineer","title":"IT Support Engineer","company":{"id":172322,"name":"Masabi","domain":"masabi.com","url":"https://alion.io/company/masabi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"ISO 27001","optional":true},{"name":"PowerShell","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-21T23:41:43Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T19:17:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"About Us_\n// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.\nOur Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.\nYour own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.\nThe Role_\n// At Masabi, we power journeys for millions of transit riders every day. Behind that is a global, remote-first team, and you’ll make sure our own tech works just as smoothly for them.\nAs our IT Support Engineer, you’ll look after day-to-day IT for people across the business. That means fixing issues, getting people set up with the right access and devices, and keeping our systems secure and reliable. You’ll also look for the patterns behind the tickets and improve how we do things, so the same problem doesn’t come back twice.\nWe’re curious about what AI can do for IT. You’ll have room to try AI tools, automate repetitive work, and help colleagues get more out of them too.\nLocation_\n // This role is only available to candidates based in Colombia in a fully remote model.\nResponsibilities_\nBe the first point of contact for IT support across the company, solving hardware, software and access issues through Slack, Jira and other channels, for a team spread across time zones\n\nTake on trickier or unresolved technical issues, and dig into recurring ones so we fix the root cause\n\nSet up and manage accounts, access and permissions across our core systems, including Google Workspace, identity management and SaaS tools\n\nWork with People Operations to make onboarding and offboarding smooth and secure\n\nLook after company devices and IT inventory, from provisioning to retirement\n\nManage our IT suppliers (e.g. Atlassian, LastPass, JetBrains) and work with Finance on licences, renewals and costs\n\nUse AI and automation to streamline support, and keep documentation, guides and self-service resources up to date\n\nPartner with the Security team on compliance activities and internal controls\n\nAbout You_\nExperience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment\n\nComfortable troubleshooting on Mac and Windows, with good exposure to SaaS tools and end-user devices\n\nCurious about AI: LLMs are already part of how you troubleshoot, research or automate, and sharing what works with others comes naturally\n\nHands-on experience administering Google Workspace or a similar identity platform\n\nReal care for the people you support and the experience they have, beyond just closing tickets\n\nClear written and spoken English, and a habit of documenting how things work\n\nHappy working remotely in a distributed team, and good at knowing when to ask for input\n\nWe don’t expect you to tick every box. What matters most is curiosity, a willingness to learn, and the motivation to take ownership of your work.\n\nNice to Have_\nExperience with Jira Service Management or similar ticketing tools\n\nFamiliarity with MDM tools (e.g. Intune)\n\nExposure to security and compliance frameworks (e.g. SOC 2, ISO 27001)\n\nExperience managing SaaS vendors and licensing\n\nBasic scripting or automation (e.g. Bash, PowerShell, or AI-assisted)\n\nAI at Masabi_\n // AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.\nSome Of Our Benefits_\n15 days paid vacation per year plus 18 public holidays\n\nPrivate Healthcare\n\nMonthly team bonding allowance\n\nMenopause support\n\nChoice of a workstation\n\nAbility to work for up to 3 months per year from any country in the world\n\nFun and collaborative environment with a focus on making a difference in the world\n\nIn addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.\nCareers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.\n// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.\nWhoever you are, just be yourself.\n// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.\nWhy Join Masabi?\nDriven by Purpose - We believe in journeys made simple. The work isn’t always easy, but the best things never are.\n\nEncouraged to Accelerate - Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.\n\nAdvancing with Empathy - We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.\n\nWe’re already powering journeys - are you ready to join us?","description_format":"text","description_chars":5765,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport","Ticketing"],"lifecycle":[{"event":"open","at":"2026-10-22T02:24:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":63,"reasons":["conf:4","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/masabi-it-support-engineer","json_url":"https://alion.io/job/masabi-it-support-engineer.json","meta":{"generated_at":"2026-10-29T19:21:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172322},"rest":"https://alion.io/mcp/rest/get_company?id=172322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmasabi-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmasabi-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmasabi-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/masabi-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmasabi-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3050633}},{"tool":"search_jobs","arguments":{"company":"masabi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3050633},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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