Amazon Account Manager - Showering & Hardware

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your role at Delta Faucet:

The Sales Manager, Amazon is responsible for executing Delta Faucet Company’s commercial strategy, managing day-to-day sales performance, and achieving monthly, quarterly and annual business objectives. This role also provides strategic input and business intelligence to help inform ongoing strategy development and prioritization of challenges and opportunities within the business. The Sales Manager translates business objectives into actionable plans that are implemented with the support of an internal cross-functional team and through strong relationships with key Amazon contacts.

Key Responsibilities

• Business Execution & Performance Management.
• Execute the Amazon commercial strategy for the Showering and Hardware categories.
• Achieve monthly, quarterly, and annual financial objectives.
• Analyze sales, inventory, and operational data to identify risks and opportunities. Implement countermeasures, as needed, to maximize point-of-sale performance.
• Track and report on key performance indicators including revenue, forecast accuracy, in-stock rates, profitability, and customer experience metrics.
• Maintain strong relationships with key Amazon contacts to drive best-in-class performance across all key areas of the business listed below.

Inventory & Supply Chain Execution

• Manage inventory health to support optimal availability and sales performance.
• Partner cross-functionally to address inventory gaps and constraints, escalating as appropriate.
• Direct Fulfillment (Dropship) Management.
• Manage execution of the direct fulfillment (dropship) business, including product availability recommendations.
• Maintain compliance with Amazon direct fulfillment requirements and performance standards.

New Product Launch & Forecast Support

• Execute new product launches to ensure on-time setup and launch readiness.
• Develop and maintain demand forecasts to support launch success.
• Promotion Execution & Analysis.
• Execute promotional plans aligned with broader commercial strategy.
• Analyze promotional performance and provide insights to optimize future activity.

Quality & Customer Issue Management

• Track and manage quality investigations and customer concerns through Amazon’s Andon cord process.
• Coordinate cross-functional root cause analysis and corrective actions where needed.

Customer & Stakeholder Partnership

• Maintain strong relationships with Amazon CSM, Vendor Manager Amazon Business partner, and others. Identify and manage key priorities through ongoing touch points.
• Own the development and communication of business performance reports and effectively communicate with internal and external stakeholders at varying levels.

Scope & Impact

• Manages defined areas of the Amazon business with moderate complexity and ambiguity.
• Role decisions impact sales performance, inventory efficiency, and customer experience.
• Operates independently day-to-day with leadership coaching and oversight.

Education & Experience

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field required.
• 5-8 years of relevant e-commerce, sales, or account management experience.
• Demonstrated ability to analyze performance and provide actionable recommendations.
• Strong communication, analytical, and stakeholder management skills.
• Travel required approximately 5-10%.

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Liberty Hardware

Liberty Hardware(the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:English & Spanish

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