Manager, SAP Business Process Management

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet:

Are you ready to shape how SAP delivers business value across the enterprise? As Manager, SAP Business Process Management, you will lead the business-side stewardship of SAP, owning the process governance, demand, and continuous improvement agenda across finance, order-to-cash, procure-to-pay, and product management. You will lead cross-functional planning forums, evaluate enterprise-wide impacts, and help ensure SAP evolves as a scalable, evergreen enterprise platform.

Success requires broad SAP business fluency, including the ability to see how work in one area affects others and to challenge, prioritize, and steward SAP as an enterprise asset. The role thinks architecturally about how SAP evolves, favoring scalable, evergreen solutions over one-off complexity. It leads through governance, facilitation, and cross-functional impact assessment, partnering with functional managers who own hands-on solution design.

Why Join Us?

Join a team where SAP is treated as a strategic enterprise asset - and where you'll shape how it evolves. You'll lead demand, process governance, and continuous improvement across some of the business's most important platforms, partnering with technical operations, functional managers, and business leaders to turn ideas into outcomes. You'll work at the intersection of business and technology, orchestrate cross-functional forums that drive real decisions, and take on the kind of enterprise-wide challenges that make SAP business ownership genuinely interesting.

Responsibilities

• Serve as SAP Business Platform Owner, partnering with the Manager, Enterprise Technical Operations (Technical Platform Owner) to steward SAP as an enterprise platform - including strategy, roadmap, evergreen platform evolution, demand, and continuous improvement.
• Own end-to-end business process governance for SAP, including business process design guardrails, cross-functional impact assessment, and standardization across finance, order-to-cash, procure-to-pay, and product management.
• Lead SAP demand management across enhancements, standard changes, mini-projects that fall between changes and the formal IT project portfolio, and continuous improvement ideas - including intake, evaluation, prioritization, orchestration, and assessment of enterprise-wide impacts across processes, systems, and integrations. Balance business priorities, resource capacity, risk, and value realization.
• Facilitate cross-functional planning forums, including the Demand Planning Council, RTB/Sustainment Planning, and Release Planning, in co-ownership with the Manager, Enterprise Technical Operations.
• Serve as the business-facing point of accountability for SAP incidents and issues, ensuring clear, timely communication to affected business functions and stakeholders during resolution.
• Own the SAP end-to-end business process test catalog and advance business process test coverage and automation maturity on Tricentis Tosca (with AMS executing regression coverage). Maintain SAP process knowledge, SOPs, and Solution Sustainment training libraries. Participate in UAT to support the transition of new capabilities into operational support.
• Drive day-to-day continuous improvement across SAP business processes, curating and prioritizing CI ideas in partnership with the Manager, Enterprise Technical Operations.
• Lead and develop a high-performing team of business process and solution professionals spanning internal staff, staff augmentation resources, and AMS partners, providing mentorship, stretch opportunities, and continuous learning to grow individual and team capability.
• Own the enterprise staff augmentation partner relationship, including capacity planning, resource sourcing, onboarding, and continuity of knowledge. Fulfill staff augmentation demand for SAP business process operations directly, and for broader IT needs including project work and non-SAP skill sets as identified through the monthly portfolio planning process.
• Manage the operating budget for SAP business processes and operations, including technology renewals and support investments.
• Partner with VRO on vendor performance and accountability across AMS and staff augmentation partners.

Education and Experience

• Bachelor's degree in Information Systems, Business, a related field, or equivalent work experience required.
• 7+ years of experience leading cross-functional teams, including internal staff, augmented resources, and third-party vendors such as AMS providers.
• Broad SAP business fluency across finance, order-to-cash, procure-to-pay, and product management. Deep expertise in any single functional area is not required; the ability to see across all of them is.
• Demonstrated experience with SAP demand management, release planning, and continuous improvement in a run-the-business context.
• Strong knowledge of IT Service Management (ITIL) frameworks, including incident, change, release, and problem management.
• Experience driving continuous improvement initiatives, with working knowledge of Lean, Six Sigma, or equivalent process improvement frameworks.
• Proficiency in operational governance, including SOP management, process documentation, and training enablement.
• Familiarity with automated testing and regression validation practices in enterprise SAP environments (Tricentis Tosca or similar).
• Exposure to SAP Fiori and modern SAP user experience adoption preferred.
• Relevant certifications and experience preferred, such as SAP Activate, ITIL 4, Lean Six Sigma, or prior involvement in an SAP RISE transition.
• Strong analytical, facilitation, communication, and cross-functional collaboration skills.

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

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