{"id":2267791,"url":"https://alion.io/job/masco-quality-engineer-lead-product-services","title":"Quality Engineer Lead – Product Services","company":{"id":2746766,"name":"Masco Corporation","domain":"masco.com","url":"https://alion.io/company/masco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Thomas, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Mandiant capa","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-31T17:20:41Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":92},"description":"HERE WE GROW AGAIN - WE ARE HIRING! QUALITY ENGINEER LEAD (On-Site - St. Thomas, ON Office)\nBuild your future with Masco Canada!\nAt Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Quality Engineer Lead - Product Services, to join our Advanced Quality team. If you thrive in a dynamic, collaborative environment and are excited to make a meaningful impact, we want to hear from you.\nWHAT WILL YOU DO?\nResponsible for supporting Masco Canada's quality objectives through the maintenance and continuous improvement of the Quality Management System (QMS). This role leads audits, NCMR and PIR investigations, supplier quality activities, customer complaints, warranty and field issue investigations, and product risk mitigation efforts. This individual is also responsible for coordinating product incident records and related activities with internal stakeholders and legal counsel as required.\nKEY RESPONSIBILITIES\nMaintain and continuously improve the Quality Management System (QMS), including procedures, work instructions, forms, and quality records.\n\nLead Layered Process Audits (LPA), internal audits, and compliance assessments to verify adherence to defined processes and quality requirements.\n\nManage the Non-Conforming Material Report (NCMR) process, including investigation, disposition, corrective actions, and effectiveness verification.\n\nLead Product Incident Report (PIR), product complaint, warranty, and field failure investigations to identify root causes and implement corrective and preventive actions.\n\nSupport supplier quality management activities, including supplier audits, issue resolution, corrective action follow-up, and ongoing supplier performance monitoring.\n\nFacilitate structured problem-solving activities using root cause analysis methodologies and cross-functional teams.\n\nLead and monitor corrective and preventive action (CAPA) activities to ensure timely implementation and verification of effectiveness.\n\nAct as liaison between Quality, Engineering, Customer Service, Sales, and Legal regarding product performance concerns, risk mitigation activities, and litigation support.\n\nCollaborate with Engineering, Operations, Procurement, and Suppliers to resolve quality issues and improve product and process performance.\n\nSupport product liability, insurance, labour, and litigation-related investigations by providing technical analysis, documentation, and coordination with internal and external stakeholders.\n\nMonitor post-launch product performance, complaint trends, warranty data, and field quality issues to drive continuous improvement.\n\nParticipate in Product Quality Response Team (PQRT) activities and support product risk assessment and resolution efforts.\n\nPrepare and present quality reports, audit findings, corrective action status, and continuous improvement updates to management.\n\nSupport external audits, certification activities, and regulatory compliance requirements as needed.\n\nPerform other duties as required to support Masco Canada's quality objectives and business needs.\n\nWHAT WILL YOU BRING?\n CRITICAL EXPERIENCE & COMPETENCIES\nCollege Diploma or Bachelor's Degree in a related field\n\nMinimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related field.\n\nASQ Certified Quality Engineer is an asset\n\nSix Sigma Yellow Belt, Green Belt or Black Belt is considered an asset\n\nAutomotive and lean manufacturing background is an asset\n\nExperience maintaining and improving Quality Management Systems (QMS)\n\nProven knowledge of stage gate / APQP requirements (PPAP)\n\nExperience conducting internal and external audits, Layered Process Audits (LPA), and supplier audits\n\nKnowledge of corrective and preventive action (CAPA) systems and root cause analysis methodologies (8D, A3, 5 Why, Fishbone)\n\nExperience managing NCMR, customer complaints, warranty investigations, and corrective actions\n\nProven ability to work effectively with suppliers and cross-functional teams to resolve quality issues\n\nStrong analytical, organizational, and problem-solving skills\n\nStrong verbal and written communication skills with demonstrated professionalism and diplomacy\n\nAbility to prepare reports, present findings, and communicate effectively with all levels of the organization\n\nIntermediate Microsoft Office skills (Word, Excel, PowerPoint)\n\nExperience in a unionized manufacturing environment is an asset\n\nWHAT'S IN IT FOR YOU?\nCompetitive Rewards and Compensation\n\nDefined Contribution Registered Pension Plan with employer matching\n\nDeferred Profit-Sharing Plan (DPSP)\n\nBenefit insurance coverage from Day 1, including health, dental, and travel insurance\n\nEmployee Assistance Program (Dialogue) - access to health and wellness resources\n\n2 paid volunteer days to support the communities we live and work in\n\nEmployee Store, Employee Purchase Program, Fitness Discounts, and more!\n\nOpportunities for development and growth, including Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities\n\nParticipation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups\n\nWHY JOIN MASCO CANADA?\nOver a Century of Excellence - With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.\n\nDiverse Brand Portfolio - We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.\n\nInnovative Solutions - Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.\n\nCollaborative & Inclusive Culture - We foster an environment where all employees are valued, respected, and empowered to contribute and grow.\n\nOpportunities for Growth - We support continuous learning, career development, and professional growth, helping you achieve your full potential.\n\nMaking an Impact in Our Communities - We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.\n\nJoin us at Masco Canada, where your contributions drive innovation, excellence, and positive change!\nMasco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.\nTo learn more about Masco Canada, visit www.mascocanada.com\nPlease note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources  so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.\nHiring Range: $67,900.00 - $106,590.00 CADThe salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.\nThis posting represents an active vacancy for which the company is currently recruiting.Company: Masco Canada\nMasco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. 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