{"id":4346204,"url":"https://alion.io/job/mashgin-hardware-operation-program-manager","title":"Hardware Operation Program Manager","company":{"id":678792,"name":"Mashgin","domain":"mashgin.com","url":"https://alion.io/company/mashgin","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":209,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-15T19:59:30Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T21:57:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're hiring a Hardware Operations Program Manager to link our design engineers with our manufacturing partners. You'll keep the BOM accurate, run engineering changes through PLM, plan materials for new builds and mass production, and make sure finished kiosks are ready when customers need them. You will work closely with the hardware team to keep inventory, shipments, parts, and operational tasks organized and moving.\nYou don't need to be hands-on in every area, but you need to understand all of them well enough to spot risks early and drive decisions. What matters most is that you are organized, reliable, able to follow through, comfortable working with physical hardware, and eager to learn.\nLocation: Hybrid, San Jose, CA (onsite at least 2 days per week)\nWhat We Value:\nImpact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.\nSimplicity: Complexity is a waste of time here-we take pride in building things that just work.\nHard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.\nHumility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.\nRuthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.\nCustomer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.\n Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.\nWhat you'll do\nOwn the BOM. Maintain accurate, multi-level BOMs for our kiosk products, tracking costs, lead times, single-source parts, and alternates.\nAssist with engineering changes in PLM. Manage ECO/ECN workflows with design engineers, ensuring changes are reviewed, released to our manufacturing partner, and phased in cleanly-including decisions about existing inventory.\nAssist with NPI builds. Plan and coordinate EVT, DVT, and PVT builds with engineering and our contract manufacturer. Track build issues through resolution and help take products into mass production.\nPlan materials for NPI and MP. Ensure parts arrive on time for prototype builds. For mass production, work from forecasts, manage long-lead-time parts, and balance shortages against excess inventory.\nHelp manage international suppliers and manufacturing. Serve as the day-to-day contact for overseas suppliers and our contract manufacturer. Follow up on schedules, quality issues, pricing, and lead times.\nTrack finished goods and inventory. Know how many units we have, where they are, and when we need to build more. Partner with finance to ensure inventory accuracy.\nBe the escalation point for logistics. Our fulfillment and shipping partners handle daily operations; step in when a shipment issue threatens a build or customer deployment.\nKeep everyone informed. Share clear updates on status, risks, and next steps with engineering, operations, finance, and leadership.\nKeep inventory records and shipment tracking information accurate and up to date.\nSupport U.S. domestic logistics, including preparing shipments, coordinating with carriers, tracking deliveries, and helping resolve shipping issues.\nFollow up with our contract manufacturer, suppliers, and internal teams on open operational items.\nHelp organize hardware, spare parts, packaging materials, and finished goods.\nFlag inventory discrepancies, shipment delays, and other issues to the team early.\nSupport day-to-day hardware operations as priorities change.\nMaintain clear records so the team can see the latest status without having to reconstruct what happened.\nWhat you bring\nMinimum of 3 years in hardware operations, NPI program management, materials management, or a related role at a hardware company\nWorking knowledge of multi-level (layered) BOMs and how changes ripple through them\nHands-on experience with a PLM system such as Arena, Agile, Windchill, or Teamcenter, including ECO/ECN processes\nExperience working with design engineers to release at least one product to market\nExperience managing materials for NPI builds and/or mass production\nBroad understanding of manufacturing, ideally with international contract manufacturers\nWorking knowledge of finished goods and inventory management\nExperience working with domestic and/or international suppliers\nComfort with occasional early-morning or evening calls to work across Asia time zones\nClear, patient communication, including with partners whose first language isn't English\nBachelor's degree in engineering, supply chain, operations, or a related field, or equivalent experience\nNice to have\nExperience working with US domestic and international logistics partners, such as 3PLs, freight forwarders, FedEx or UPS\nFamiliarity with Incoterms and the basics of importing from China, including customs and tariffs\nExperience with an ERP or MRP system such as NetSuite, SAP or Oracle\nPrevious work at a hardware startup or with consumer electronics, kiosks, POS, robotics or IoT products\nTime on the factory side, at a contract manufacturer or EMS provider","description_format":"text","description_chars":5529,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-11-15T21:57:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 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