{"id":3750182,"url":"https://alion.io/job/mashreq-associate-relationship-manager-private-banking-front-office","title":"Associate Relationship Manager- Private Banking Front Office","company":{"id":2167375,"name":"Mashreq","domain":"mashreq.com","url":"https://alion.io/company/mashreq-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T05:05:51Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T18:43:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Purpose\nSupporting the RMs and EAM coverage desk with onboarding process of Clients, documentation, KYC, agreements and ongoing maintenance with complete ownership \nDrive cross-selling of Mashreq Private Banking in-house strategies, deposits, bespoke account solutions, asset products to generate incremental AUM and liabilities.\nManage low end of client base with RM end to end for relationship enhancement\nSupporting the portfolio of Mashreq Private Banking clients with personalized and standardized service. \nSupport Acquisition Managers in Mashreq International corridors by coordinating with relevant RMs in those markets to identify and generate new business opportunities\nSupporting the RMs and EAM desk with outbound calling exercise in promoting (non-investment related) campaigns to existing private banking clients through client calls.\nProviding superior customer service promptly & effectively within acceptable TATs & without compromising on controls.\nAdherence to Private Banking policies/ procedures & SOPs / ADMs / Governance KPIs\nAct as a backup of RMs and be in touch with all Partners / EAMs time to time.\nWork closely and effectively with other internal customers / stakeholders.\nRelationship Management Support\nHandle low value clients for relationship management and act as a backup RM\nSupport RMs to free up their time & be the first face to the customer for inquires & all service-related activities via any channel.\nAssist the RMs to conduct proper KYC in order to fulfil the compliance requirement on KYC; ensure client documentation are updated on a timely basis.\nSupport RMs in regular liaison with group compliance for discussions pertaining to any escalations; customer onboarding, items pertaining to AML/ KYC/DTRs/RFIs etc.\n\nWork on projects as required to enhance overall client experience and Partners/EAM experience, include. data availability to Partners/EAMs, maintaining proper data in systems\n\nCustomer Service\nResponsible for servicing all banking needs (such as account opening/ account maintenance/ complaints handling/call backs /dormant/ cheque book / investment/insurance etc.)\n\nGenerate account statements, Investment portfolios to assist customers on analysis of health of their portfolios.\n\nEnsure timely & accurate pre-processing checks for all customer requests & ensuring all transactions have been accurately executed & update of the daily trackers within the unit by adhering to the unit’s SOPs, meeting service standards & turnaround time’s outlined in SLA.\n\nRisk management and Governance\nEnsure error free checking to avoid any financial losses to the bank\n\nActively participate and contribute to reduce rejects & referrals on all transactions by accurately performing the preprocessing checks as laid out in the SOPs.\nEnsure adherence to the KYC checklists & ensure no pending KYCs at your end.\n\nAdministration & Reporting\n\nEnsure all exception reports / outstanding expired client documents are regularized within the approved deadlines.\nEnsure the inhouse daily trackers at a unit level are updated daily and accurate.\nProvide regular feedback to LM on improving current processes / service-related issues\nEnsure effective handling of customer complaints/inquiries.\n\nDrive CRM and Face App usage & ensure all customer interactions (complaints, service request excluding EDMS, inquiries, campaign calling etc.) are accurately recorded in CRM.\n\nGovernance and Audit\nLiaising with operations for operational issues/ working with RMs/ Governance in rectifying all audit objections and queries.\n\nEffective implementation of all audit recommendations and procedures as advised by Senior Management\nRefer all matters of non-routine nature to appropriate superiors\nOperating Environment, Framework and Boundaries, Working Relationships\nTo ensure that a consistently high level of customers service is maintained thus contributing positively to the image of the Bank.\n\nEnsure mails received from both external and internal customers are handled on a timely basis.\n\nEnsure all filing cabinets / drawers / customer documents are stored & locked at the end of day and all obsolete files / registers are regularly sent for archiving.\n\nKeep the work area clean and tidy.\nProblem Solving\nRaising & escalating issues in real time to the LM with suitable resolution solutions.\nEnsure all exception reports/ outstanding expired client documents are regularised within the approved deadlines.\nDecision Making Authority & Responsibility\nRecommend process changes to improve TATs to deliver exceptional customer experience\nTake ownership of customer complaints and handle it till final resolution.\nTake responsibility for closure of all exception reports \nEnsure quality levels and quality of work done for our customers\nKnowledge, Skills and Experience\nShall be a graduate with experience in banking / service industry/pleasant personality\nMust have good negotiation, decision making and superior interpersonal skills.\nGood command in spoken English, excellent writing skills & pleasant personality \nConversant with local regulations and business environment & very customer oriented\nAbility to manage difficult 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