{"id":2852898,"url":"https://alion.io/job/mashreq-client-services-manager-private-banking-csm","title":"Client Services Manager - Private Banking CSM","company":{"id":2167375,"name":"Mashreq","domain":"mashreq.com","url":"https://alion.io/company/mashreq-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":17,"ghost_share":0,"stale_share":0.588,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":106},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T09:01:32Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T15:09:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partnersManagement all Client service officers and ensure proper levels of service.Complete re-engineering of the CSO team, client services units, while identifying proper capacity and utilizing all staff strengths. \nWork closely with SFA/FA and Unit Heads to identify desired service levels.\nRepresent Private Banking in liaising with audit for operational issues/ working with SFA/FA in rectifying all audit objections and queries. \nLead Projects as required to improve overall client services including establishing privileged client handling in Branches , Mashreq Gold Centres, remote offices and other client service points including direct phone services\nStandardise and manage the overall service quality at all Private Banking locations, and client touch points, including establishing priority service at call centre (CSU).\nMonitor, supervise and continuously train new and existing CSO's.\nWork closely with all operational and credit departments to ensure a seamless customer experience.\nCreate and monitor all service level agreements identifying any gaps and formulate solutions. \nEnsure effective handling of customer complaints for Private Banking Clients.\nMonitor customer feedback to ensure Private Banking standards are met at all levels.\nConduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required.\nConduct overview of operational functions ensuring strict adherence to AML, SOPs and local Central Bank policies. Enhance controls where needed to manage operational risks.\nCarry out regular checks on security items, as well as documentation as a pre-audit check to ensure adherence to policies as well as identify gaps.\nEnsure excellent quality of KYC is maintained on all Private Banking clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis.\nJobholder shall be a graduate with 10 years experience in banking/ service industry. \nJobholder must have good negotiation, leadership, decision making and superior interpersonal skills.\nGood command in spoken English with excellent writing skills.\nExpert in running service units with good team building skills.\nJobholder must be very customer oriented.\nConversant with local regulations and business environment.\nShould have pleasant personality with ability to manage difficult situations. s","description_format":"text","description_chars":2694,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Commercial & Retail Banks","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-19T13:53:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":42,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/mashreq-client-services-manager-private-banking-csm","json_url":"https://alion.io/job/mashreq-client-services-manager-private-banking-csm.json","meta":{"generated_at":"2026-10-23T15:36:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2167375},"rest":"https://alion.io/mcp/rest/get_company?id=2167375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmashreq-client-services-manager-private-banking-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmashreq-client-services-manager-private-banking-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmashreq-client-services-manager-private-banking-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mashreq-client-services-manager-private-banking-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmashreq-client-services-manager-private-banking-csm"}]}