{"id":2860477,"url":"https://alion.io/job/mashreq-collections-officer-pl-collections","title":"Collections Officer-PL Collections","company":{"id":2167375,"name":"Mashreq","domain":"mashreq.com","url":"https://alion.io/company/mashreq-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T06:33:23Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-25T22:27:24Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"JOB PURPOSEWork a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, legal process etc).\nEnsure that due process is followed during follow up and customer are treated fairly and always with due respect.\n\nDIMENSIONS Operating Location:\n Portfolio:\n KEY RESULT AREASFollow up on accounts/ work queue assigned to contact customers, inform them about their overdue/ upcoming dues and get them to pay and regularize their repayments.\n\nAchieve the performance targets that has been communicated by the TL\n\nThe job involves calling customer for most part of the day- approximately 100-150 calls daily.\n\nAll customer calls must be made from assigned recorded lines and customer interactions updated on the collection system.\n\nContact customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.\n\nIdentify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.\n\nFollow up promises to ensure payments are received. Focus on resolving and responding to customer queries.\n\nInitiate settlement negotiations to recover delinquent balances (seriously delinquent/specific accounts)\n\nUpdating latest contact details of customer in Finn1 and inform customers/ facilitate how to (billing changes, SI changes, reversals etc)\n\nTo regularly highlight problems or trends encountered during routine collections to the TL for possible solutions and further escalation if required.\n\nAll customer interaction/communication must be done using approved formats, approved media and recorded lines and official/ designated mail IDs.\n\nEnsure that all customer queries/complaints are responded/addressed in a timely manner and customer are always treated with respect, ensuring adherence to Customer Contact Guidelines\n\nAny difficult queries /issues must be highlighted to the Team Leader to review and assist in having them addressed.\n\nEnsure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriate.\n\nWork on reports and debits account as and when required.\n\nOPERATING ENVIRONMENT, FRAMEWORK AND BOUNDARIES, WORKING RELATIONSHIPSThis role is part of the Centralized Collections and Recovery Team.\n\nThe Collections Officer will be part of a team that reports to the Collections Team Leader who in turn reports to the Collections Manager.\n\nThe job holder must establish contact and deal with defaulting customers and ensure most of the account assigned are regularized.\n\nThe job holder is required to work effectively as part of the team and not only towards meeting their own goals but also assist team to meet its goals.\n\nPROBLEM SOLVING/CHALLENGES\nThe job holder is responsible meet the defaulting customers and try to solve their payment problems by working with the customer to arrive at an amicable solution or recommending the account for the necessary action/ escalation.\n\nDECISION MAKING AUTHORITY & RESPONSIBILITY\nThe job holder is required to work towards settling the customer’s liability and manage the customer relationship.\n\nCurrently, the job holder has no credit authority such as approving write-offs or settlement arrangements that may be made with the customer. The job holder will need to seek the appropriate approvals to do so based on the ADM in force.\n\nKNOWLEDGE, SKILLS AND EXPERIENCE\nThe position requires a minimum experience of 1-3 years in banking, or similar field incorporating continuous customer engagement and dealing with target-oriented roles.\n\nThe job holder should possess good communication skills, ability to negotiate and have a good understanding of system (excel/word/PPT).\n\nBasis understanding of legal framework\n\nShould be able to work under pressure and is also required to be customer focused.","description_format":"text","description_chars":3895,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-19T16:06:55Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.541,"p_room":0.44,"age_days":26,"expected_fill_days":24,"reasons":["conf:9","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/mashreq-collections-officer-pl-collections","json_url":"https://alion.io/job/mashreq-collections-officer-pl-collections.json","meta":{"generated_at":"2026-10-26T01:11:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2167375},"rest":"https://alion.io/mcp/rest/get_company?id=2167375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmashreq-collections-officer-pl-collections"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmashreq-collections-officer-pl-collections"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmashreq-collections-officer-pl-collections"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mashreq-collections-officer-pl-collections\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmashreq-collections-officer-pl-collections"}]}