{"id":2928329,"url":"https://alion.io/job/mashreq-senior-officer-employee-experience-uae","title":"Senior Officer, Employee Experience - UAE","company":{"id":2167375,"name":"Mashreq","domain":"mashreq.com","url":"https://alion.io/company/mashreq-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":19,"ghost_share":0,"stale_share":0.737,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3901},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T12:17:50Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T12:50:17Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"As an Officer within PICG Mashreq UAE, your role revolves around facilitating the team to build positive employee experiences at MB UAE. You'll collaborate closely with the Manager Employee Experience and Head of Employee Experience on processes related to Onboarding, offboarding, visa / labour processing, pension and data maintenance. Additionally, you'll coordinate with internal PICG functions to support business needs and contribute to bank-wide projects, ensuring alignment with our objectives and maintaining high performance standards across MB UAE.\nOnboarding\nWelcoming newly hired employees and executing the engagement plan throughout the onboarding journey\nAligning new employees with managers and their team and communicating involvement procedures to all stakeholders.\nCreating new staff ID for new joiner\nResponsible of new joiner account opening and adding new joiner in insurance coverage\nProviding all the necessary information and support which the new joiner requires\nPension\nManaging the entire Pension process for UAE and GCC nationals.\nPreparing the registration / exit documents for UAE and GCC nationals.\nLiaising with the respective Pension authorities for regular updates and changes in Pension laws/contributions.\nMaintain historical records by creating a filing and retrieval system, keeping past and current records, and ensure all employee related documents and records are in line with the local regulations.\nMOHRE\nHandling Labor Card issuance, renewal, and cancelation for UAE and GCC nationals.\nUpdating Fusion with Labor card details - new, renewal and cancelation.\nScanning and updating of Labor card/contracts, and cancelation details in EDMS.\nReconciliation of Labor Cards and Pension.\nIssuing Arabic Letter and NOCs\nResolve employees queries related to pension, labour cards, visa, military service, etc.\nReporting job-related data, and ad-hoc reports for PICG management\nProvide counseling on PICG policies and procedures.\nParticipate in improvement initiatives within the PICG team.\nSupport with the orientation of the new joiners.\nMilitary and Nafis\nHandling Military and NAFIS tracking including follow up with the authorities for updates/status of Refunds.\nMaintaining an updated list of all Employees in Military Services.\nMaintaining a list of all Employees eligible for NAFIS Scheme.\nOffboarding\nManage the off-boarding process and provide all the necessary information and support\nFacilitating a smooth transition and maintain a positive relationship for potential future engagement\nCancel the labour card and insurance\nService productivity\nHandling employees inquires and respond to them in timely manner.\nSupport in solving employee’s issues and provide them with guidance.\nWork closely with other PICG unit to educate and provide guidance","description_format":"text","description_chars":2791,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Digital Banks & 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