Application Analyst I

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Epic Research Application Analyst serves as the primary technical resource for Epic Research functionality and collaborates across multiple enterprise teams to support the end-to-end clinical research lifecycle. This role partners with investigators, study teams, Digital teams, and research support offices to design, build, implement, maintain, and optimize research workflows that enable clinical research activities while ensuring compliance with organizational policies and regulatory requirements.

The analyst is responsible for supporting Epic Research functionality, translating operational and research requirements into system configuration, coordinating cross-functional solutions, and providing ongoing production support for research users. This position works closely with multiple internal stakeholders-including IRB, Research Informatics, Privacy, Contracting, Security, and Digital application teams-to ensure research workflows are integrated effectively across enterprise systems and support the evolving needs of clinical research.

Principal Duties and Responsibilities:

-Act as part of a team of software application and workflow experts to design, build, configure, and optimize Epic Research functionality and related research workflows.

-Analyze current business processes and translate research, operational, and regulatory requirements into application configuration and workflow solutions.

-Partner with investigators, study teams, Digital teams, and enterprise research support groups to implement and support research technology solutions.

-Document business requirements and translate those requirements into functional specifications, application configuration, and workflow design.

-Design, configure, test, implement, and maintain Epic Research functionality, including associated research workflows and integrations with enterprise research systems.

-Coordinate with cross-functional stakeholders including IRB, Research Informatics, Privacy, Information Security, Research Contracting, Supply Chain, and other Digital teams to ensure research workflows are effectively integrated across systems.

-Develop and execute test plans, perform software quality assurance activities, and validate new functionality prior to implementation.

-Provide ongoing production support by troubleshooting application issues, resolving incidents, identifying root causes, and coordinating timely resolution with internal and vendor support teams.

-Participate in system upgrades, new feature implementation, workflow optimization, and continuous process improvement initiatives.

-Support Epic Research users by providing application expertise, workflow guidance, and consultation on research functionality and best practices.

-Run reports, analyze application data, and perform operational tasks necessary to support the ongoing management of the research application environment.

-Participate in weekly On-Call rotation to provide production support for supported applications.

-Participate in regular team meetings, project planning, and organizational initiatives to improve research technology services.

-Review and contribute to training materials, workflow documentation, and end-user education as needed.

-Maintain knowledge of Epic Research functionality, regulatory requirements, and emerging technologies impacting clinical research workflows.

-Demonstrate Mass General Brigham values in all interactions and decision-making: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, and Teamwork & Collaboration.

-Perform other duties as assigned.

Qualifications

Qualifications:

• Bachelor's degree required; degree in Information Technology, Health Informatics, Computer Science, Healthcare Administration, Clinical Research, or related field preferred.
• 3-5 years of experience supporting healthcare information technology, clinical research operations, Epic applications, or a combination of these areas.
• Epic Research certification preferred or ability to obtain certification within six months of hire.
• Experience working in a healthcare, academic medical center, or clinical research environment preferred

Skills/Abilities/Competencies:

• Experience supporting, configuring, implementing, or maintaining enterprise software applications, preferably within a healthcare or clinical research environment.
• Knowledge of Epic applications; experience with Epic Research functionality preferred.
• Understanding of clinical research workflows, including study startup, protocol management, research billing, participant management, or regulatory processes preferred.
• Ability to analyze business requirements and translate them into technical solutions, workflow design, and system configuration.
• Experience documenting workflows, business processes, functional specifications, and system design.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities while supporting operational work and project implementations.
• Excellent interpersonal and communication skills with the ability to work effectively with investigators, study teams, clinicians, operational leaders, and technical staff.
• Ability to collaborate across multiple Digital and research support teams to deliver integrated technology solutions.
• Strong customer service orientation with a commitment to providing high-quality support.
• Ability to learn new technologies, applications, and healthcare workflows quickly.
• Experience with Microsoft Office 365 and other standard business productivity tools.

Additional Job Details (if applicable)

Working Conditions

• Hybrid role with onsite work required; candidates must be flexible based on weekly or monthly business needs.

• Monday-Friday schedule during Eastern business hours.

• On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,836.80 - $89,762.40/Annual

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.