{"id":1722750,"url":"https://alion.io/job/mass-general-brigham-patient-navigator-complex-care-coordinator-3","title":"Patient Navigator Complex Care Coordinator","company":{"id":5797,"name":"Mass General Brigham","domain":"massgeneralbrigham.org","url":"https://alion.io/company/massgeneralbrigham","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":115,"ghost_share":0,"stale_share":0.661,"repost_share":0.009,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Haverhill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T11:50:45Z","board_verified":false,"closed_at":"2026-10-27T11:50:45Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Site: Mass General Brigham Community Physicians, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.\nJob Summary\nResponsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.Essential Functions:\nAdvocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.\nServe as a liaison between patients, healthcare providers, and other relevant stakeholders.\nCollaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.\nAssist patients in understanding and adhering to their care plans.\nIdentify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.\nEducate patients and their families about their medical conditions, treatment options, and self-care strategies.\nEnsure that patients are informed and empowered to actively participate in their healthcare decisions.\n• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.\nQualifications\nQualifications:\nBachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree.\n1+ years of patient facing, community health, medical office or other related experience strongly preferred.\nAdditional Knowledge, Skills & Abilities:\n- Strong knowledge of healthcare resources, community services, and patient advocacy.\n- Excellent communication and interpersonal skills.\n- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.\n- Strong organizational and time management skills.\n- Familiarity with electronic health records and case management software.\n Additional Job Details (if applicable)\nSchedule and Work Model:\nFull-time, Monday through Friday, standard business hours.\nHybrid work model: 1 day per week remote from home; 2 days per week in the office at 260 Merrimac Street in Newburyport, MA; 2 days per week in the office at 1 Park Way in Haverhill, MA.\nOn remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment.\nRemote Type\nHybridWork Location\n1 ParkwayScheduled Weekly Hours\n40Employee Type\nRegular Work Shift\nDay (United States of America)Pay Range\n$22.22 - $31.71/HourlyGrade\n5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:\n6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework\nAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.","description_format":"text","description_chars":5595,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-02T21:07:14Z"},{"event":"close","at":"2026-10-27T11:50:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 70","filings_12m":70,"filings_prev_12m":61,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/mass-general-brigham-patient-navigator-complex-care-coordinator-3","json_url":"https://alion.io/job/mass-general-brigham-patient-navigator-complex-care-coordinator-3.json","meta":{"generated_at":"2026-10-30T08:17:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5797},"rest":"https://alion.io/mcp/rest/get_company?id=5797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmass-general-brigham-patient-navigator-complex-care-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmass-general-brigham-patient-navigator-complex-care-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmass-general-brigham-patient-navigator-complex-care-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mass-general-brigham-patient-navigator-complex-care-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmass-general-brigham-patient-navigator-complex-care-coordinator-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1722750}},{"tool":"search_jobs","arguments":{"company":"massgeneralbrigham.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1722750},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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