{"id":1123489,"url":"https://alion.io/job/mass-general-brigham-pharmacy-technician-3","title":"Pharmacy Technician","company":{"id":5797,"name":"Mass General Brigham","domain":"massgeneralbrigham.org","url":"https://alion.io/company/massgeneralbrigham","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":139,"ghost_share":0,"stale_share":0.64,"repost_share":0.014,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T20:01:45Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T22:59:50Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"Site: Mass General Brigham Community Physicians, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.\n Job Summary\nMGB is offering a generous $3,000 sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Please note all eligibility will be reviewed before an offer is made.The Pharmacy Technician - Medication Adherence supports a centralized Population Health Management (PHM) model by partnering with pharmacists and the broader care team to improve medication adherence, with a primary focus on Medicare Advantage populations while also supporting pharmacy-related access and affordability needs across all lines of business. This role focuses on identifying adherence gaps, conducting patient outreach, resolving access and cost barriers, and supporting interventions that impact Medicare Advantage Star Ratings as well as overall medication adherence and member experience enterprise wide.\nPrimary Responsibilities:\nMedication Adherence & Quality Measures Support\nIdentify patients at risk for medication non-adherence using centralized PHM reports, payer files, registries, refill history, and EHR tools.\nPrimarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.\nConduct patient outreach (phone, portal, text as appropriate) to address late refills, access barriers, and affordability concerns.\nEducate patients on refill timing, dosing schedules, and the importance of adherence, within technician scope and under pharmacist guidance.\nSupport adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with retail, specialty, and mail-order pharmacies.\nCare Coordination, Access & Affordability\nSupport patients across all lines of business (Medicare Advantage, Medicaid, Commercial) with pharmacy-related access and affordability barriers that impact medication adherence.\nAssist with prior authorization follow-up, formulary alternatives, refill coordination, pharmacy transfers, and medication delivery options.\nSupport cost-reduction strategies such as generic alternatives, preferred formulary options, pharmacy optimization, manufacturer assistance referrals, and coordination with affordability or financial navigation teams.\nCoordinate with retail, specialty, and mail-order pharmacies to resolve delays, coverage issues, or refill discrepancies.\nEscalate clinical questions, adverse effects, or therapy concern promptly to a pharmacist or licensed clinician.\nDocumentation, Reporting & Quality Tracking\nDocument all patient interactions, outreach attempts, and outcomes accurately in the EHR, PHM platforms, and/or adherence tracking tools.\nMaintain centralized adherence worklists and ensure timely completion of assigned interventions.\nTrack and support closure of adherence-related quality gaps tied to Medicare Advantage Star Ratings.\nAssist pharmacists with preparation of reports, audits, and payer requests related to adherence performance.\nTeam Collaboration\nWork closely with pharmacists, medication access coordinators, care managers, and providers to support patient-centered medication management.\nParticipate in team huddles or meetings related to adherence initiatives and population health priorities.\n• Support workflow optimization and continuous improvement initiatives related to medication adherence programs.\nQualifications\nQualification Requirements:\nHigh School Diploma or equivalent.\nPharmacy Technician license or Technician Certification (CPhT).\n2+ years of experience, preferably in a retail pharmacy setting.\nFamiliarity with medication refill processes and pharmacy workflows.\nStrong communication skills and comfort engaging patients by phone.\nBasic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems.\nPreferred Skills:\nHealth Plan / Medicare Advantage experience strongly preferred\nBackground in Medication Adherence from a Health Plan or Hospital strongly preferred.\nExperience supporting Medicare Advantage populations and quality initiatives.\nExperience assisting patients with medication access, affordability, and coverage issues.\nWorking knowledge of Medicare Star Ratings and adherence methodologies (e.g., Proportion of Days Covered [PDC]).\nExperience using payer reports, registries, or quality dashboards.\nBilingual skills.\nAdditional Knowledge, Skills and Abilities:\nShows knowledge of the pharmacology of drugs and the legal aspects of dispensing.\nFamiliarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.\nAdditional Job Details (if applicable)\nSchedule and Working Model:\nFull-time, Monday through Friday, standard business hours.\nRemote with occasional in-office requirements at Assembly Row in Somerville, MA.\nOn remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams Video is required and must be accessed using MGB-provided equipment.\nRemote Type\nRemoteWork Location\n399 Revolution DriveScheduled Weekly Hours\n40Employee Type\nRegular Work Shift\nDay (United States of America)Pay Range\n$22.84 - $28.30/HourlyGrade\n4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:\n6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework\nAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.","description_format":"text","description_chars":8374,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-22T20:01:45Z"},{"event":"close","at":"2026-10-19T04:18:48Z"},{"event":"reopen","at":"2026-11-12T17:30:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":3,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 70","filings_12m":70,"filings_prev_12m":61,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.569,"p_room":0.28,"age_days":51,"expected_fill_days":24,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-11-12T23:47:44Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/mass-general-brigham-pharmacy-technician-3","json_url":"https://alion.io/job/mass-general-brigham-pharmacy-technician-3.json","meta":{"generated_at":"2026-11-12T23:47:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5797},"rest":"https://alion.io/mcp/rest/get_company?id=5797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmass-general-brigham-pharmacy-technician-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmass-general-brigham-pharmacy-technician-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmass-general-brigham-pharmacy-technician-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mass-general-brigham-pharmacy-technician-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmass-general-brigham-pharmacy-technician-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1123489}},{"tool":"search_jobs","arguments":{"company":"massgeneralbrigham.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1123489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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