{"id":3184874,"url":"https://alion.io/job/mass-general-brigham-practice-assistant-ii-28","title":"Practice Assistant II","company":{"id":5797,"name":"Mass General Brigham","domain":"massgeneralbrigham.org","url":"https://alion.io/company/massgeneralbrigham","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":112,"ghost_share":0,"stale_share":0.696,"repost_share":0.018,"time_to_fill_p50_days":22,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T01:39:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.\n Job Summary\nDepartment: GISchedule: Monday-Friday | Business Hours | Onsite\nCompensation: Starting at $20.00/hour, with increases based on relevant experience\nBenefits: Medical, dental & vision coverage, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!\nMake a Difference Every Day\nJoin MGB as a Practice Assistant II and become an important part of a busy, patient-focused clinical team. You’ll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly.\nThis is a great opportunity for someone who enjoys working with people, staying organized, and being part of a collaborative healthcare environment.\nWhat You’ll Do\nCoordinate patient appointments and provider schedules\nWelcome patients and support check-in, check-out, and co-pay collection\nAnswer calls, route messages, and assist with patient questions\nCoordinate prior authorizations, prescription requests, test results, and provider messages\nProcess billing forms and maintain patient records in EPIC\nSupport advanced or surgical scheduling as needed\nServe as an EPIC Super User, with training provided\n• Assist with staff training and day-to-day practice operations\nQualifications\nWhat You’ll Bring\nHigh school diploma or equivalent required\n2-3 years of office or administrative experience\nProficiency with Microsoft Office and standard office technology\nStrong customer service and communication skills\nExcellent organization and time-management skills\nAbility to manage multiple priorities while maintaining accuracy and attention to detail\nCollaborative approach and ability to work effectively as part of a team\nKnowledge of general office operations and administrative procedures\n Additional Job Details (if applicable)\nWhy Join Mass General Brigham?\nJoin a world-renowned healthcare system recognized for excellence in patient care and innovation.\nGrow your career through professional development and advancement opportunities.\nEnjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.\nRemote Type\nOnsiteWork Location\n273 Charles StreetScheduled Weekly Hours\n40Employee Type\nRegular Work Shift\nDay (United States of America)Pay Range\n$17.71 - $24.94/HourlyGrade\n3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:\n1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework\nAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. 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