{"id":3132089,"url":"https://alion.io/job/mass-it-operations-manager","title":"IT Operations Manager","company":{"id":4372552,"name":"MASS","domain":"mass.co.uk","url":"https://alion.io/company/mass-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"A","score":89,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0.167,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Corsham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"GBP","period":"year","gross":null,"usd_annual":107026},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-22T02:15:19Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T23:17:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"IT Operations Manager, Corsham (SN13, onsite)\nSalary: £70,000 - £80,000\nOur benefits include:\n25 days annual leave plus bank holidays\nOption to buy additional annual leave\nPension scheme\nLife assurance\nPrivate healthcare \nPrivate dental\nProfessional development and training opportunities\nAnnual wellbeing allowance \nJoin a team where operational excellence matters\nAt MASS, we deliver mission-critical solutions that help our customers make better decisions when it matters most. We are looking for an experienced ICT Operations Manager to lead the delivery, performance and continual improvement of IT operations and support services within a secure and highly regulated environment.\nThis is a leadership role with significant responsibility for ensuring stable, secure and resilient services. You'll work closely with technical teams, service management colleagues and senior stakeholders to drive operational performance, manage risk and ensure services continue to meet both customer and organisational expectations.\nAs IT Operations Manager, you will:\nProvide operational leadership, setting priorities, standards and delivery expectations.\nLead and develop teams, creating a culture of accountability, collaboration and high performance.\nEnsure services are effectively operated, maintained and supported against agreed requirements.\nDrive service improvement initiatives that enhance efficiency, reliability and customer outcomes.\nManage operational risk, service issues, security and resilience activities.\nOversee capacity planning and operational readiness for new services and changes.\nand represent operational interests within decision-making forums.\nUse management information and performance data to support effective decision making and continuous improvement.\nContribute operational expertise to future planning and long-term service sustainability. \nWhat we're looking for\nEssential\nDegree-level qualification in an IT-related discipline or equivalent professional experience.\nSignificant experience leading complex IT operations, infrastructure or support environments.\nExperience managing and developing multi-disciplinary teams.\nStrong understanding of IT service management principles and operational governance.\nEligible for DV clearance (UKEO)\nDesirable\nITIL Foundation certification or higher.\nLeadership, management or project management qualification.\nExperience leading operational transformation, automation or continual improvement initiatives.\nExperience working within secure, regulated or mission-critical environments.\nCommercial awareness and supplier management experience. \nWhy join MASS?\nYou'll be joining a collaborative team that works on complex and meaningful challenges supporting national security and defence customers. We offer opportunities to develop your career, work with talented professionals and contribute to projects that genuinely make a difference.\nWellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme.\nOur Non-negotiables:\nDue to the highly secure nature of the projects that you will be involved with, you must be:\nA UK National and eligible to work in the UK\n Eligible to obtain and maintain a UK Government DV UKEO Security Clerance\nSkills\nGeneral Skills - ITIL, General Skills - OPERATIONS","description_format":"text","description_chars":3544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Military"],"lifecycle":[{"event":"open","at":"2026-10-23T04:14:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":107026,"is_top_pay":false},"html_url":"https://alion.io/job/mass-it-operations-manager","json_url":"https://alion.io/job/mass-it-operations-manager.json","meta":{"generated_at":"2026-10-28T01:12:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372552},"rest":"https://alion.io/mcp/rest/get_company?id=4372552"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmass-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmass-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmass-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mass-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmass-it-operations-manager"}]}