Schwartz Center Director of Information Systems

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

ABOUT US:

The Schwartz Center for Compassionate Healthcare's mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with international reach, with nearly 800 organizations in the US, UK, Ireland, Canada, Australia and New Zealand conducting the Schwartz Rounds program. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center's evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. The Schwartz Center's strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partner organizations, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.

We are also looking to strengthen our community of compassionate care champions, who are the leaders running our programs across the globe, and to further develop our Schwartz Compassionate Care Model and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue through program fees. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You have experience leading information systems work for nonprofit organizations. You love using the power of data and technology to make things work more effectively for partners and the teams and departments that serve them. You approach complex problems thoughtfully and collaboratively. You see opportunities for us to make fuller use of our applications and data to more fully support our goals. You know how to juggle multiple projects, and you keep the big picture in view while keeping track of details. You're committed to continually improving your own skills and those of your team. You want to be part of a team connected and invested in a mission to create a better healthcare world.

ABOUT THE WORK:

The Director of Information Systems plans and executes organization-wide information systems strategy and oversees the Information Systems Team in executing this strategy. Primary responsibilities include ensuring optimal support for key information systems, providing oversight into strategy and operations, project management, vendor relations, and managing the Information Systems Team. The position reports to the Chief Operating Officer and supervises the Data Coordinator.

Qualifications

RESPONSIBILITIES:

• Builds a culture of customer service within the Information Systems team. Creates and oversees customer service processes for supporting end users in their effective use of organizational information systems.

• Builds the information and application ecosystem at the Schwartz Center in a way that best meets the organization's operational and reporting requirements. Identifies opportunities for information systems to further the organization's strategy.
• Manages projects related to key business applications, including Salesforce, Intacct, LearnUpon, Cvent, Emma, partner website portal, and related integrations. Leads change management and communication efforts in support of information systems initiatives.
• Provides oversight for the continual improvement of the Salesforce system. Works closely with the information systems team, internal staff, and external stakeholders to identify opportunities to innovate and improve business processes.
• Ensures data systems and requirements are incorporated into organizational planning and development.
• Establishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements.
• Ensure that the Schwartz Center complies with the IT governance, data privacy, and cybersecurity protections of the Mass General Brigham infrastructure
• Supervises Information Systems staff and supports their professional development.
• Provides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools. May serve as a thought partner for the Development team in the operation, planning, and management of the Atlas system.
• Provides backup application support as needed.

WE'RE A GOOD FIT IF YOU HAVE:

• 8-10 years of experience leading organizations in the effective use of information systems
• A customer-service approach to serving partners and colleagues. Strong communication skills, relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles
• Prior experience working with Salesforce, learning management systems (LMS) required
• Nonprofit experience strongly preferred
• Prior experience designing and managing support processes
• Strong understanding of database concepts and methods of systems integration, including API management and implementation
• Prior experience supervising personnel
• Strong analytical and organizational skills, including flexibility to manage multiple projects and the ability to delegate
• Comfortable working within the guidelines of a larger institution
• Flexibility to work some evenings and weekends as necessary

Additional Job Details (if applicable)

Remote: Monday-Friday 9am EST - 5pm EST. Required onsite meetings in Boston 2-3 times per year.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.