{"id":2904072,"url":"https://alion.io/job/massive-bio-junior-client-success-manager","title":"Junior Client Success Manager","company":{"id":1846170,"name":"Massive Bio","domain":"massivebio.com","url":"https://alion.io/company/massivebio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T07:23:33Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T07:06:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Massive Bio\nEvery cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.\nFounded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.\nRole Summary\nThe Junior Associate Client Success Manager supports the day-to-day execution of client success activities by coordinating client communications, meetings, documentation, study site information, and follow-up activities. This role works closely with Client Success Managers and cross-functional teams to ensure client requests, decisions, action items, site updates, and internal commitments are accurately documented, communicated, and tracked through completion.\nThe Junior Associate Client Success Manager plays an important role in maintaining organized and consistent client operations, helping ensure that meetings are effectively coordinated, communications receive timely follow-up, client and study documentation remains current, and outstanding items are proactively managed. The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple priorities across clients and studies in a fast-paced environment.\nKey Responsibilities\nSupport day-to-day client communications, including monitoring client correspondence, coordinating responses, and ensuring emails and requests receive timely follow-up.\n\nCoordinate client meetings, including scheduling, calendar management, attendee coordination, and distribution of meeting materials.\n\nAssist Client Success Managers with the preparation and organization of client-facing agendas, presentations, messaging, and other meeting materials.\n\nAttend client meetings and prepare comprehensive meeting minutes capturing key discussions, client feedback, questions, requests, decisions, commitments, and next steps.\n\nDistribute meeting minutes and relevant follow-up communications to appropriate client and internal stakeholders.\n\nMaintain action item and follow-up trackers, ensuring owners, deadlines, dependencies, and outstanding items are clearly documented and kept current.\n\nProactively follow up with internal stakeholders regarding outstanding client requests, deliverables, and action items to support timely completion.\n\nCirculate relevant client feedback, decisions, requests, and updates to appropriate cross-functional teams.\n\nTranslate client requests and feedback into clearly documented internal actions, owners, and deadlines, with guidance from the Client Success Manager.\n\nTrack outstanding client dependencies and internal commitments through resolution and flag overdue, unresolved, or potentially escalating items to the Client Success Manager.\n\nProcess, maintain, and update study site lists, ensuring site information, recruitment statuses, activation information, and other relevant details are accurately reflected in internal systems and supporting materials.\n\nMaintain organized and accurate client and study documentation, including communication records, meeting materials, trackers, site lists, and other relevant files.\n\nAssist with recurring client reporting and coordinate the collection of required information and updates from internal teams according to established timelines.\n\nSupport Client Success Managers with preparation for client meetings by identifying outstanding action items, unresolved questions, upcoming deadlines, and items requiring client discussion or escalation.\n\nHelp maintain consistent communication and coordination across Client Success and cross-functional teams to ensure client commitments and deliverables remain on track.","description_format":"text","description_chars":4255,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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