{"id":2904067,"url":"https://alion.io/job/massive-bio-patient-relations-coordinator-brazil","title":"Patient Relations Coordinator - Brazil","company":{"id":1846170,"name":"Massive Bio","domain":"massivebio.com","url":"https://alion.io/company/massivebio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T07:23:33Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T06:19:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Massive Bio\nEvery cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.\nFounded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.\nRole Summary\nPatient Relations Coordinator is a critical operational link for our Brazilian market. This role bridges empathetic patient care with rigorous operational discipline. The ideal candidate excels in high-volume pipeline management, strict regulatory compliance, and precise CRM documentation to drive efficient patient onboarding and trial enrollment.\nCore Responsibilities\nPatient & Provider Coordination: Serve as the primary, compliant point of contact for patients, caregivers, and physicians. Facilitate structured onboarding, consent acquisition, and seamless medical record collection.\n\nPipeline & CRM Management: Maintain flawless data integrity and workflow documentation within CRM systems (e.g., HubSpot). Manage active lists, deal stages, and scheduled follow-ups to ensure zero delays in the patient journey.\n\nOperational Execution: Execute automated and manual outreach cadences, consistently meeting established KPIs and SLAs while providing actionable insights to optimize operational governance.\n\nRegulatory Compliance: Ensure all communications and data handling strictly adhere to Brazil’s LGPD, privacy requirements, and internal standard operating procedures.\n\nCandidate Qualifications\nExperience: 2+ years in healthcare operations, oncology support, or structured patient coordination. A strong understanding of the Brazilian healthcare system and clinical trial phases is required.\n\nTechnical Skills: High proficiency in CRM platforms, active pipeline management, and structured data documentation.\n\nLanguages: Native-level Brazilian Portuguese and professional-level English.\n\nCore Competencies: Exceptional emotional intelligence balanced with stringent process discipline, accountability, and the ability to navigate sensitive oncology discussions professionally.","description_format":"text","description_chars":2665,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:23:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/massive-bio-patient-relations-coordinator-brazil","json_url":"https://alion.io/job/massive-bio-patient-relations-coordinator-brazil.json","meta":{"generated_at":"2026-10-22T09:13:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846170},"rest":"https://alion.io/mcp/rest/get_company?id=1846170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmassive-bio-patient-relations-coordinator-brazil"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmassive-bio-patient-relations-coordinator-brazil"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmassive-bio-patient-relations-coordinator-brazil"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/massive-bio-patient-relations-coordinator-brazil\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmassive-bio-patient-relations-coordinator-brazil"}]}