{"id":342885,"url":"https://alion.io/job/massive-rocket-crm-team-lead","title":"Lead CRM Consultant","company":{"id":7946,"name":"Massive Rocket","domain":"massiverocket.com","url":"https://alion.io/company/massive-rocket","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":143000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-01T12:40:49Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-10-28T02:07:51Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":117},"description":"Who Are Massive Rocket?\nMassive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.\nEvery role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit - they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.\nWho Are We Looking to Add to Our Team?\n As a Lead CRM Consultant at Massive Rocket, you’ll be a senior CRM expert and trusted partner to our clients. You’ll own outcomes across 1-2 strategic accounts, combining deep Braze expertise with strong commercial and strategic thinking.\nYou’ll lead client relationships, shape CRM and analytics roadmaps, make decisions in complex situations, and help your team deliver consistently high-quality work. You’ll also play an important role in developing people and contributing to the wider growth of Massive Rocket.\nWhat Will You Do?\nOwn CRM outcomes across 1-2 strategic client accounts, taking responsibility for delivery, performance, and growth.\nAct as the go-to Braze expert, shaping CRM and analytics roadmaps and using data to support and defend recommendations.\nLead delivery across accounts, including sprint planning, prioritisation, delegation, and proactive management of blockers and risks.\nBuild trusted client relationships, confidently handling challenging conversations and positioning Massive Rocket as a strategic partner, not an order-taker.\nManage and mentor 1-6+ team members, running structured 1:1s, supporting development, and addressing performance issues quickly and fairly.\nMake clear decisions when client needs, delivery priorities, and Massive Rocket’s business requirements compete.\nTurn client successes into case studies and growth opportunities, while supporting pitches and contributing to hiring when required.\nWhat Makes You a Great Fit\n8+ years of CRM experience, with deep hands-on expertise in Braze and relevant certifications.\nProven experience owning outcomes, not just execution, for at least one large or complex client account.\nDemonstrated people management experience, including growing at least one team member over 6+ months.\nStrong strategic and analytical thinking, with the confidence to defend recommendations using data during client discussions.\nProven ability to make independent decisions and prioritise effectively when client and business demands compete.\nComfortable addressing underperformance directly, setting clear expectations, and managing improvement within defined timelines.\nStrong client-facing and communication skills, with the ability to build trusted relationships and handle difficult conversations.\nExperience working in a fast-paced agency, consultancy, or MarTech environment with multiple stakeholders and priorities.\nStrong understanding of CRM strategy, customer engagement, segmentation, personalisation, and performance measurement.\nFluent English (C1 level) with strong written and verbal communication.\nWhat Will Make You Stand Out\nAdvanced Braze certifications and deep knowledge of the platform’s wider capabilities.\nStrong SQL and customer data experience.\nExperience shaping CRM, analytics, or customer engagement roadmaps.\nExperience supporting pitches, case studies, hiring, or wider practice development.\nExperience working across complex, global, or multi-market client accounts.\nWhy You’ll Love Working Here\nRocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else\nA Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win\nA Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond\nRemote-First for Life - Work from wherever you feel your best\nReal Career Momentum - Clear progression, real ownership, and space to grow into your next chapter\nMoments That Matter - Meetups, events, and team experiences that make the journey unforgettable\nA Few Things to Know Before We Get Started\nBring Your Own Device - We operate a BYOD policy, so you’ll use your own kit for work\nRight to Work - You’ll need a valid work visa; we’re not able to offer sponsorship at the moment\nID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)\nReferences - We may request two references, so have names, relationships, and contact details ready\nFor Contractors - Proof of incorporation and up-to-date insurance is required\nA Quick Note on Applications\nWe receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you-we’re growing fast, and new opportunities open up all the time.","description_format":"text","description_chars":5378,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Digital Marketing","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-09-05T18:15:44Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.305,"p_room":0.28,"age_days":117,"expected_fill_days":35,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/massive-rocket-crm-team-lead","json_url":"https://alion.io/job/massive-rocket-crm-team-lead.json","meta":{"generated_at":"2026-10-28T02:56:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7946},"rest":"https://alion.io/mcp/rest/get_company?id=7946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmassive-rocket-crm-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmassive-rocket-crm-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmassive-rocket-crm-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/massive-rocket-crm-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmassive-rocket-crm-team-lead"}]}