{"id":3758214,"url":"https://alion.io/job/massive-rocket-it-support-engineer","title":"IT Support Engineer","company":{"id":7946,"name":"Massive Rocket","domain":"massiverocket.com","url":"https://alion.io/company/massive-rocket","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Braze","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"Snowflake","optional":false},{"name":"SOC 2","optional":false},{"name":"Amazon EKS","optional":true},{"name":"Docker","optional":true},{"name":"FinOps","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Kubernetes","optional":true},{"name":"n8n","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-04T14:49:24Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T02:31:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who Are Massive Rocket?\nMassive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.\nEvery role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit - they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.\nWho Are We Looking to Add to Our Team?\nAs a Platform Engineer at Massive Rocket, you’ll keep the cloud infrastructure, applications, and business systems we run on reliable, secure, and cost-efficient. This is a hands-on role that combines platform engineering, cloud administration, automation, and internal IT support.\nYou’ll work closely with our IT team, balancing engineering projects with day-to-day operations - from managing AWS infrastructure and deploying applications to administering SaaS platforms and resolving support requests. You’ll also help develop and deploy the internal platforms our teams rely on.\nThis is a role where success is measured by fewer manual tasks, more reliable systems, and a stronger security posture. If you love automating away repetitive work and enjoy being the person colleagues trust to keep things running, you’ll fit right in.\nWhat Will You Do?\nMaintain and improve our AWS infrastructure, Linux environments, and internal applications\nSupport infrastructure provisioning, containerised workloads, CI/CD pipelines, and application deployments using modern DevOps practices\nKeep on top of infrastructure maintenance and security patching\nHandle internal IT support requests, including troubleshooting, account provisioning, access management, and connectivity issues\nInvestigate infrastructure and application incidents, contribute to root cause analysis, and put fixes in place so issues don’t come back\nAdminister business applications such as Google Workspace, Atlassian Cloud, Slack, and Microsoft 365, managing configurations, permissions, integrations, and the full user lifecycle\nBuild scripts, integrations, and automated workflows that remove repetitive work across IT support, cloud infrastructure, and business systems\nImplement and maintain security controls, and support vulnerability remediation, access reviews, security monitoring, and compliance activities aligned with ISO 27001\nKeep technical documentation, runbooks, and infrastructure records accurate and up to date, following our change management procedures\nSpot and deliver cloud and SaaS cost-saving opportunities\nWhat Makes You a Great Fit\n3-5 years of experience in Platform Engineering, DevOps, Cloud Engineering, Systems Administration, or a similar role\nStrong hands-on AWS experience, including IAM, EC2, VPC, S3, and other core services\nExperience with Linux administration, troubleshooting, and security patching\nWorking knowledge of Git, CI/CD pipelines, and modern application deployment practices\nScripting and automation experience in Python, Bash, or similar languages\nExperience administering SaaS platforms such as Google Workspace, Microsoft 365, Atlassian Cloud, or Slack\nA solid understanding of identity and access management, security best practices, and least-privilege principles\nFamiliarity with security and compliance frameworks such as ISO 27001 or SOC 2\nConfidence troubleshooting infrastructure, applications, and end-user technical issues, and happy to handle IT support alongside engineering work\nStrong communication, documentation, and problem-solving skills\nAble to work independently and collaboratively within a small technical team\nBonus points if you have:\nInfrastructure as Code experience, such as Terraform\nDocker, Kubernetes, or AWS EKS\nExperience developing or maintaining internal applications and services\nGitHub Actions or similar CI/CD platforms\nPostgreSQL or other relational databases\nAutomation and integration platforms such as n8n\nMonitoring, logging, and observability tools\nVulnerability management and technical security controls\nAn understanding of FinOps principles and cloud cost optimisation\nWhy You’ll Love Working Here\nRocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else\nA Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win\nA Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond\nRemote-First for Life - Work from wherever you feel your best\nReal Career Momentum - Clear progression, real ownership, and space to grow into your next chapter\nMoments That Matter - Meetups, events, and team experiences that make the journey unforgettable\nA Few Things to Know Before We Get Started\nBring Your Own Device - We operate a BYOD policy, so you’ll use your own kit for work\nRight to Work - You’ll need a valid work visa; we’re not able to offer sponsorship at the moment\nID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)\nReferences - We may request two references, so have names, relationships, and contact details ready\nFor Contractors - Proof of incorporation and up-to-date insurance is required\nA Quick Note on Applications\nWe receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you-we’re growing fast, and new opportunities open up all the time.","description_format":"text","description_chars":6035,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Digital Marketing","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-11-04T17:37:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/massive-rocket-it-support-engineer","json_url":"https://alion.io/job/massive-rocket-it-support-engineer.json","meta":{"generated_at":"2026-11-07T04:16:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7946},"rest":"https://alion.io/mcp/rest/get_company?id=7946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmassive-rocket-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmassive-rocket-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmassive-rocket-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/massive-rocket-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmassive-rocket-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3758214}},{"tool":"search_jobs","arguments":{"company":"massiverocket.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3758214},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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