{"id":1226767,"url":"https://alion.io/job/massmutual-active-directory-support-engineer","title":"Active Directory Support Engineer","company":{"id":20295,"name":"MassMutual","domain":"massmutual.com","url":"https://alion.io/company/massmutual","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ISO 27001","optional":true}],"status":"live","first_seen_at":"2026-09-24T17:54:02Z","employer_posted_date":null,"last_verified_at":"2026-09-24T17:54:02Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Role Overview\n\nWe are looking for an experienced Active Directory & Entra Infrastructure Support Engineer to support and operate our on‑premises and cloud-based Active Directory environments, including Azure Entra ID and associated identity infrastructure.\n\nThis role is heavily operational in nature, focused on BAU support, production stability, incident remediation, upgrades, and platform hygiene, while partnering with security, application, and infrastructure teams.\n\nThe engineer will play a key role in ensuring availability, security, and performance of identity services across the enterprise.\n\nKey Responsibilities\n\nActive Directory & Entra Operations\n\nProvide L2/L3 operational support for multiple on‑premises and cloud-based Active Directory environments\nSupport and manage Azure Entra ID tenants, hybrid identity setups, and supporting components\nPerform daily operations including user, group, service account, and computer object management\nImplement and manage Delegation Models, Group Policies, and role-based access controls to meet business requirements\nSupport directory integrations with enterprise and third‑party applications\n\nInfrastructure Maintenance & Platform Health\n\nOwn technology currency and upgrades for:\nAD Domain Controllers\nEntra / Azure AD components\nSupporting identity infrastructure\nPerform patching, configuration changes, and infrastructure clean‑up\nMonitor directory health, replication, authentication flows, and system logs\nConduct regular reviews and audits to ensure stability, compliance, and security posture\nParticipate in Disaster Recovery drills, including AD and identity infrastructure restoration\n\nIncident Management & Troubleshooting\n\nAct as a primary responder for identity‑related production incidents\nTroubleshoot and resolve issues impacting:\nAuthentication\nAuthorization\nDirectory replication\nApplication integrations\nWork closely with application teams, vendors, and platform teams to drive incident resolution\nSupport root cause analysis (RCA) and corrective action implementation\nParticipate in on‑call rotation, including evenings and weekends, as per operational requirements\n\nDocumentation & Process Support\n\nCreate and maintain operational runbooks, SOPs, and troubleshooting guides\nDocument standard changes, fixes, and known issues\nSupport audit requests and internal reviews related to identity platforms\nContinuously improve operational processes and stability\n\nRequired Qualifications\n\nEducation & Experience\n\nBachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience\n5+ years of hands‑on experience supporting:\nMicrosoft Active Directory\nAzure / Entra ID\nMicrosoft server infrastructure\nExperience working in enterprise IAM or infrastructure operations teams\nMicrosoft certifications (Active Directory, Azure, Identity) are a strong plus\n\nTechnical Skills\n\nStrong hands‑on knowledge of:\nActive Directory architecture, design, and operations\nAzure Entra ID & hybrid identity concepts\nDomain Controllers, trust relationships, DNS, replication\nExperience with:\nSSO and MFA integrations\nIAM concepts and access governance\nPowerShell scripting for automation and support\nFamiliarity with:\nCloud platforms (Azure primarily; AWS exposure is a plus)\nSecurity standards (NIST, ISO 27001, PCI‑DSS)\nStrong troubleshooting skills using Microsoft diagnostic tools","description_format":"text","description_chars":3372,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.695,"p_room":0.75,"age_days":22,"expected_fill_days":26,"reasons":["seen:22","win:late"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/massmutual-active-directory-support-engineer","json_url":"https://alion.io/job/massmutual-active-directory-support-engineer.json","meta":{"generated_at":"2026-10-17T18:29:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1287,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20295},"rest":"https://alion.io/mcp/rest/get_company?id=20295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmassmutual-active-directory-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmassmutual-active-directory-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmassmutual-active-directory-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/massmutual-active-directory-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmassmutual-active-directory-support-engineer"}]}