{"id":3202002,"url":"https://alion.io/job/mastercam-it-support-technician-ii","title":"IT Support Technician II","company":{"id":2042276,"name":"Mastercam","domain":"mastercam.com","url":"https://alion.io/company/mastercam-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60040,"max":75800,"currency":"USD","period":"year","gross":null,"usd_annual":75800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-24T06:12:55Z","employer_posted_date":null,"last_verified_at":"2026-10-24T06:12:55Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Your Role at a Glance\nThe IT Support Technician is responsible for providing Tier 1 support for technical inquiries received via Mastercam phone, email, ticketing and messaging applications. In this role, you will assess the nature of problems and resolve first level support issues by troubleshooting software and hardware issues on laptops, desktops, tablets, and/or smartphones, logging or recording support tickets and/or cases, working in a support capacity to resolve these issues, or to escalate them as needed within the IT team. This is an independent contributor position which requires independent decision-making and a pro-active approach to time management and problem solving, often with little oversight or supervision, to be successful.\n\n*Must be located in the pacific time zone*\nHow You’ll Drive Success\nEnd User Technical Support & Issue Resolution\n\nFirst point of contact to troubleshoot and resolve hardware and software performance and general PC, network, and printer problems.\n\nAnalyze user related matters and identify solutions based on the latest industry best practices.\n\nCommunicate with end users on latest status related to their individual issue.\n\nEscalate unresolved issues to the next level of support, ensuring the issue becomes resolved for the end user.\n\nSupport mobile devices using a Mobile Device Solution.\n\nService Desk Administration & Documentation\n\nUsing ticketing software, perform and document tickets and report on organization trends.\n\nProperly document known workarounds and/or issues related to technology.\n\nAsset Management, Deployment & Onboarding\n\nAct as point of contact for hardware vendors where hardware repair will be necessary.\n\nResponsible for maintaining asset management of hardware and software.\n\nOversee the deployment of end user devices.\n\nAssist with new user setup and onboarding.\n\nIT Collaboration, Projects & Continuous Improvement\n\nWork with rest of Information Technology team on any feedback or general observations related to technology.\n\nMake recommendations on hardware and software purchases relevant to technology changes.\n\nAssist with Information Technology projects as directed.\n\nAssist other members of the IT Team and/or perform other duties as needed or required.\n\nThe Talents We’re Seeking\nEducation & Experience\n\nHigh School Diploma Required. Bachelor of Science degree in Computer Science or equivalent is preferred.\n\n4-5 years of relevant work experience required in a technology support capacity (troubleshooting computers, setting up hardware and installing software, maintaining and repairing hardware).\n\nKnowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking.\n\nKnowledge of researching and analyzing information security technologies and processes to meet complex business needs.\n\nExperience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure.\n\nAnalytical Reasoning – Ability to apply research methodologies and statistical analysis to solve problems.\n\nAbility to support end users globally using remote support technologies.\n\nData collection and reporting experience. Ability to synthesize and analyze complex data, information and evidence in order to draw meaningful conclusions.\n\nRequired Skills\n\nAbove average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.\n\nProven time management skills and a track record of working in a team environment successfully supporting others.\n\nWell-organized, attention to detail and able to multi-task.\n\nConflict resolution and active listening skills.\n\nWho We Are\nAt Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”\n\nWe are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.\n\nBacked by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.\n\nAs part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.\n\nOur Core Values? They are not just words. They are how we win:\n\nWinning Together: Collaboration is not optional—it is the engine that drives us.\n\nCuriosity: We question, we explore, we innovate. Every day.\n\nResponsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.\n\nCustomer-Focused: We listen. We adapt. We deliver. Always.\n\nInnovation. Collaboration. Growth. That is the Mastercam way. Explore more at , connect on LinkedIn, and join the conversation with #mastercam.\n\nThe next big challenge is waiting—are you ready to accept?\n\nIt is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.\n\nEOE/M/F/Vet/Disabled are encouraged to apply.\nWe are an E-Verify Employer.\nOriginally posted on Himalayas","description_format":"text","description_chars":5633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-24T08:34:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":75800,"is_top_pay":false},"html_url":"https://alion.io/job/mastercam-it-support-technician-ii","json_url":"https://alion.io/job/mastercam-it-support-technician-ii.json","meta":{"generated_at":"2026-10-29T18:18:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2042276},"rest":"https://alion.io/mcp/rest/get_company?id=2042276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercam-it-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercam-it-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercam-it-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercam-it-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercam-it-support-technician-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3202002}},{"tool":"search_jobs","arguments":{"company":"mastercam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3202002},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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