{"id":1948995,"url":"https://alion.io/job/mastercard-associate-analyst","title":"Associate Analyst","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":211,"ghost_share":0.019,"stale_share":0.365,"repost_share":0.09,"time_to_fill_p50_days":21,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Snowflake","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-06T08:36:24Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T21:35:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nAssociate AnalystAssociate Analyst, Analytics & Metrics (Level 9)Position Summary\nWe are seeking a highly motivated and detail-oriented Associate Analyst, Analytics & Metrics to join our KPI Monitoring Team part of Non API Integrations team in Open Finance. In this role, you will be responsible for proactive monitoring of critical business and operational KPIs, investigating alerts and production issues, analyzing large datasets, identifying trends and anomalies, and supporting incident management activities.\nThe ideal candidate will possess strong analytical and troubleshooting skills, hands-on experience with monitoring and reporting tools, and the ability to work effectively in a fast-paced production support environment. This position plays a key role in ensuring service reliability, operational excellence, and timely resolution of incidents impacting business-critical services.\nKey Responsibilities\nKPI Monitoring & Operational Support\nProactively monitor applications, platforms, services, and key business KPIs using established monitoring tools.\nMonitor production environments to detect anomalies, performance degradation, service disruptions, and operational issues.\nInvestigate alerts, incidents, and service failures and take appropriate actions based on defined procedures.\nEnsure timely escalation and communication of critical issues to relevant stakeholders.\nSupport 24x7 operational monitoring through rotational shift coverage.\nTroubleshooting & Incident Management\nPerform detailed troubleshooting and root cause analysis of production incidents.\nAnalyze application logs, system behavior, and performance metrics to identify underlying issues.\nCollaborate with Engineering, Product, Data, Infrastructure, and Support teams to drive incident resolution.\nParticipate in incident bridges, production support calls, and post-incident reviews.\nDocument findings, corrective actions, and preventive recommendations.\nAnalytics & Reporting\nAnalyze data using SQL, Snowflake, Tableau, Splunk, and Excel to identify trends, patterns, and operational insights.\nDevelop and maintain dashboards, visualizations, reports, and performance scorecards.\nPrepare daily, weekly, and monthly operational reports for stakeholders and leadership teams.\nConvert analytical findings into actionable recommendations that improve operational performance and KPI health.\nMonitoring Automation & Continuous Improvement\nCreate and maintain Splunk searches, dashboards, reports, and automated alerts.\nEnhance monitoring capabilities by identifying opportunities for automation and operational efficiency.\nTrack recurring incidents and recommend process improvements to reduce operational risk.\nSupport continuous improvement initiatives related to KPI monitoring, service reliability, and operational excellence.\nRequired Skills & Qualifications\nTechnical Skills\nSQL (Advanced Querying & Data Analysis)\nSplunk\nLog Analysis\nSearch Processing Language (SPL)\nDashboard Development\nAlert Configuration & Maintenance\nTableau\nDashboard Development\nReporting & Visualization\nTrend Analysis\nSnowflake\nData Investigation\nData Validation\nAnalytical Queries\nMicrosoft Excel (Advanced)\nPivot Tables\nVLOOKUP/XLOOKUP\nAdvanced Formulas\nData Analysis & Reporting\nDynatrace\nApplication Monitoring\nService Monitoring\nPerformance Analysis\nAlert Investigation\nIncident Management & Escalation\nData Analysis & Troubleshooting\nRequired Competencies\nStrong analytical and problem-solving skills.\nExcellent troubleshooting and investigative mindset.\nAbility to analyze large and complex datasets.\nStrong attention to detail and accuracy.\nExcellent verbal and written communication skills.\nAbility to prioritize multiple incidents and manage competing priorities.\nStrong stakeholder management and collaboration skills.\nAbility to work independently and as part of a global operations team.\nComfortable working in a fast-paced production support environment.\nPreferred Qualifications\nExperience in production monitoring, operational support, NOC, SRE, Business Operations, or KPI monitoring functions.\nKnowledge of application performance monitoring tools and observability platforms.\nUnderstanding of incident management frameworks and operational best practices.\nExperience working within Agile or DevOps environments.\nExposure to financial services, fintech, payment processing, or data-driven operational environments is a plus.\nEducation & Experience\nBachelor's Degree in any field.\n1-3 years of experience in analytics, monitoring, production support, operations, or incident management roles.\nHands-on experience with Excel, SQL and data analysis tools preferred.\nShift Requirement\nThis position requires participation in a 24x7 rotational shift model, including weekends, public holidays, and on-call support as needed to ensure operational coverage.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s 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