{"id":1753264,"url":"https://alion.io/job/mastercard-associate-specialist-cross-border-payment-operations","title":"Associate Specialist, Cross-Border Payment Operations","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":244,"ghost_share":0.016,"stale_share":0.352,"repost_share":0.098,"time_to_fill_p50_days":21,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T13:44:23Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nAssociate Specialist, Cross-Border Payment OperationsOverview:Support the daily operations of our payment processes, ensuring the documented data is accurate. The candidate should have a foundational understanding of the payments industry and have a proactive approach to operational tasks.\nResponsibilities:\nAssist in the daily operational task of collating data on the payout partners and ensuring accuracy and timeliness\nMonitor transaction flows to identify and address issues promptly\nIdentify and resolve payment-related issues and discrepancies, escalating complex cases as needed\nAccurately enter and maintain transaction data in relevant systems\nAssist customer service teams with payment-related inquiries and escalations, providing timely and accurate information\nPerform specific and time-boxed tasks in support of business goals to deliver new existing products\nDraft and contribute to the development of internal and external implementation documents and process flows\nSupport initiatives aimed at improving payment processes and operational efficiency\nExperiences and Qualifications:\nStrong attention to detail and accuracy.\nStrong analytical and problem-solving skills.\nProfessional working proficiency in English, with the ability to communicate effectively in verbal and written interactions with global stakeholders.\nProficiency in Microsoft Office Suite, including intermediate Excel skills.\nAbility to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.\nBachelor's degree in Finance, Business Administration, Economics, or a related field.\nMinimum of 3 years of experience in payment operations, payment processing, banking back-office operations, or financial services operations.\nExperience in the payments industry, particularly in cross-border payments, international money transfers, or remittance services, is highly desirable.\nExperience working in banks, fintechs, payment processors, or other financial institutions is preferred.\n• Availability to work from the office at least 3 days per week.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":3188,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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