Director, Account Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Director, Account Management into the Financial Institutions (FI) team is responsible for developing the business opportunities on the Luxemburg market. This newly created position will imply managing and growing strategic relationships with key partners (banking, merchants, acquiring, fintechs and others), supporting both the protection and growth of existing business and the development of new opportunities. You will act as a trusted partner to clients and a key internal orchestrator, ensuring the delivery of Mastercard’s full value proposition across products, services, and marketing.

The role combines commercial ownership, relationship management, and strategic execution in a fast-moving and highly competitive market.

Key Responsibilities:

• Manage and develop the Mastercard relationship with existing and new customer accounts (banks, acquirers, merchants, fintechs) based or operating in Luxemburg.
• Develop the accounts strategy, for the assigned accounts, in-line with the country targets.
• Identify, negotiate, sign and execute the deals and contracts with the various customers involved.
• Full ownership of the P&L & the end-to-end relationship with the assigned accounts
• Responsible for setting sales strategies as it relates to customer accounts that are aligned with western europe strategy and achieving sales goals that drive market share, volume and revenue growth.
• Partner with customers to deliver customized solutions and comprehensive consulting support
• Responsible for pipeline management at the account level & to contribute to the achievement of sales and net revenue targets.
• To assist in designing strategies, messaging, and proposals for customers

Collaborates with the account team and customers to plan, execute and monitor progress against annual business plans

• Assists in local projects and cross-functional initiatives
• Responsible on the Voice of Customer results

Engage with Mastercard cross functional team to design and execute tactical plans to execute the customer strategy and bring relevant business best practices

• Leverage all Mastercard brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
• Grow Mastercard share within the assigned accounts
• Responsible for all administrative and operational issues relate to the • assigned accounts
• Uncover business opportunities and work with MasterCard cross functional team to assess new concepts and ideas of new products that support the market strategy
• Work closely with the Head of Financial Institutions to recommend and develop market strategy, business planning, expense management, budget, financial monitoring …etc.

About You:

• Knowledge of the Luxemburg Financial market and configuration
• Banking sector market knowledge. Payment Systems market knowledge (experience in issuing and acquiring, fintech)
• Excellent analytical skills (e.g., cards P&L analysis, financial forecasting, competitive analysis)
• Superior presentation skills, written and oral (Spanish mother language and English)
• Proven ability to develop business relationships at all levels, including c-level
• Results-oriented and customer-focused
• Strong Sales / Business Development / Relationship Management background.
• Ability to understand and execute on key operational aspects, and attentive to details
• Excellent problem solving, analytic capabilities and business acumen
• Selling Skills with ability to initiate, pursue and close a sale, as well as strong influencing and negotiation skills
• Bachelor's Degree or equivalent. MBA Preferred.
• Proven track record of project management capabilities
• Team-player with hands-on attitude, strong collaborations skills.
• Can work in autonomy, while being constantly connected to the various stakeholders.
• Capability to interact with top-management and support functions
• Humble, flexible, and empathic
• Having an existing network or connection with the Luxemburg financial sector is a plus.
• Flexibility to travel in Luxemburg

• Fluent in English - speaking Luxembourgeois, French and/or German is a key asset.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.