Director, Global Communications

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Global CommunicationsMastercard is the global technology company behind the world’s fastest payments processing network. The company is a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. Mastercard ensures every employee has the opportunity to be a part of something bigger and to change lives. The company believes in connecting everyone to endless, priceless possibilities.

Summary:

The Communications team is focused on driving programs and activities that evolve, promote and protect Mastercard’s reputation among key internal and external audiences. The broader team has been designed to closely mirror the business, align to corporate and business-level objectives and support the company’s efforts in delivering world-class payments experiences.

The Director of Communications within the Global Commercial & New Payment Flows (CNPF) organization will be focused on developing strategic communications programs and campaigns to advance Mastercard’s reputation as a trusted, purpose-driven business. The role will focus on delivering strategic external and internal communications program for the company’s commercial and new payments flows business and leadership, including highly visible focus areas of Mastercard’s business including Corporate Solutions, Small & Medium Enterprise Solutions, Commercial Verticals, and Transfer Solutions.

Responsibilities will encompass a full spectrum of integrated, cross-business communications activities including executive profiling and internal communications, media relations, digital strategy & social media activation, content creation, and events management. The role will also support communications activities to enhance the CNPF business globally and in partnership with the regions.

The candidate will be a strategic leader with a record of strong executive presence and organizational leadership to drive communications strategy and highly visible programming in partnership with senior leaders and business partners. A knowledge and interest in technology, innovation in payments, and B2B services is strongly encouraged.

Responsibilities:

Work in collaboration with the Senior Vice President, Communications for Commercial & New Payment Flows (CNPF) and the broader Global Communications team to develop progressive, integrated communications and marketing strategies to advance the company’s mission, and evolve, promote and protect Mastercard’s brand and reputation.

• Build and enhance Mastercard’s commercial products business reputation and proposition through clear and impactful communications, events and social media engagement.
• Develop storytelling initiatives and messaging to showcase the business strategy, product innovations and partnerships.
• Be a strategic advisor and partner to top leadership and the business teams, and coordinate resources across multiple project initiatives and teams.
• Lead the external profile-building and communications programming across the CNPF growth pillar. Drive simple storytelling to tell a comprehensive story to capture positive share of voice in the market.
• Proactively build, manage, and strengthen relationships with key financial services, payments and tech top-tier and trade media, influencers, and industry analysts to support product/service launches and raise executive profiles.
• Partner across regions to provide global messaging and positioning guidance, and administer key governance process for emerging tech and payments products
• Provide messaging and logistical support for internal communications events, such as town halls, fireside chats, and panel discussions.
• Use measurement tools to assess the impact of communications programs to refine activities.
• Work alongside the digital communications team to drive a paid, earned, and owned approach for external announcements and storytelling.

Qualifications:

You are a motivated, critical thinker, with an affinity for technology, innovative ways to pay such as digital assets and curious on what’s next in payments. In addition, you are comfortable with technical products and solutions and demonstrate interest to drive communications strategies closely aligned to Mastercard’s core payments business as well as beyond the card. You are a clear, strategic writer, capable of distilling complex arguments and propositions into accessible and compelling narratives. And you are a passionate leader and manager with deep attention to detail, motivated by metrics-led success, and a true partnership with the business and its leadership.

• Strong writer, with the ability to bring complex topics to life, clearly
• Excels in a fast-paced, dynamic, and global work environment
• Seasoned comms leader with very strong executive presence and negotiation skills
• Strong relationship management skills and ability to work collaboratively and deliver results with global, multi-cultural and remote project teams
• Experience leading teams to drive end-to-end events management, sponsorships, and industry conferences
• Skilled and proactive leader leading by example to drive positive change
• Solid understanding of balancing and prioritizing needs of multiple stakeholders
• Entrepreneurial, creative thinker, pursuing new ideas and bringing best practices
• Demonstrated track record of media relationships and placements

• Strict attention to detail and enthusiasm for collaborationMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/03/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

Purchase, New York: $174,000 - $286,000 USD