{"id":2190794,"url":"https://alion.io/job/mastercard-director-infrastructure-site-reliability-engineering","title":"Director, Infrastructure & Site Reliability Engineering","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":221,"ghost_share":0.018,"stale_share":0.357,"repost_share":0.09,"time_to_fill_p50_days":21,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":168000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3513},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Ansible","optional":false},{"name":"Chef","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"Splunk","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:53:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T02:47:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nDirector, Infrastructure & Site Reliability EngineeringWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.\nOur decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.\nOverview\nAre you a visionary leader who thrives on driving transformation in complex infrastructure environments? Do you excel at building high-performing teams, fostering innovation, and aligning technology with business outcomes? The Distributed Platform Operations team is seeking a Director of Site Reliability Engineering (SRE) to lead strategic initiatives that ensure the reliability, scalability, and performance of our VMware and Oracle Linux platforms.\nThis role is ideal for a seasoned leader who combines deep technical expertise with a passion for operational excellence, automation, and cross-functional collaboration.\nKey Responsibilities\nDefine and execute the strategic roadmap for Site Reliability Engineering across distributed platforms.\nLead modernization efforts including hardware lifecycle management, virtualization upgrades, and infrastructure optimization.\nChampion a culture of automation, resilience, and continuous improvement.\nBuild, mentor, and scale a high-impact SRE organization with a focus on technical excellence and career development.\nEstablish clear objectives, performance metrics, and development plans for team members.\nPromote knowledge sharing and operational maturity through documentation and onboarding programs.\nOversee the health and performance of VMware clusters, ESXi hosts, and Oracle Linux environments.\nEnsure robust disaster recovery and high availability strategies are in place and tested.\nDrive incident management and root cause analysis for critical infrastructure issues.\nLead the adoption of Infrastructure-as-Code and automation frameworks using tools like Chef, Ansible, PowerCLI, Python, and Jenkins.\nReduce operational toil through scalable automation and self-healing systems.\nAlign engineering practices with DevOps principles and agile methodologies.\nArchitect observability solutions using Prometheus, Grafana, Splunk, and Dynatrace.\nDefine and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.\nOptimize alerting and telemetry to support proactive incident response.\nEnsure infrastructure compliance with security baselines, OS configurations, and regulatory standards.\nCollaborate with InfoSec and audit teams to maintain a secure and compliant environment.\nPartner with application, network, and storage teams to align infrastructure capabilities with business needs.\nCommunicate technical strategies, upgrade plans, and operational impacts to executive stakeholders.\nInfluence enterprise architecture and platform engineering decisions.\nAll about you\n10+ years in Infrastructure, SRE, or Platform Engineering, with 5+ years in leadership roles\nStrong expertise in VMware (ESXi, clusters) and Linux (preferably Oracle Linux)\nProven experience driving large-scale infrastructure modernization and automation initiatives\nHands-on experience with IaC and automation (e.g., Ansible, Chef, Python, Jenkins)\nSolid understanding of SRE practices (SLOs, SLIs, error budgets, incident management)\nExperience with observability tools (e.g., Prometheus, Grafana, Splunk, Dynatrace)\nStrong knowledge of high availability, disaster recovery, and enterprise-scale infrastructure\n• Excellent leadership, stakeholder management, and executive communication skills\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s 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