Director, U.S. Consumer Acquisition and Engagement (CAE), Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, U.S. Consumer Acquisition and Engagement (CAE), Program ManagementOverview

Mastercard’s Loyalty Solutions team is seeking an experienced Program Manager (PM) to join our growing organization. This role serves as a strategic advisor and trusted partner to enterprise clients, ensuring they achieve measurable business outcomes through our loyalty and customer engagement platform. The PM will drive adoption, deliver value, and foster long-term relationships that lead to retention and growth.

Knowledge of digital marketing best practices and program management skills are critical to success, as you will also serve as the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators with a strategic mindset are primed for success in this role.

Key Responsibilities

• Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
• Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
• Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
• Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
• Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.

About You

• A seasoned background in customer success, account management, or consulting for enterprise SaaS
• Experience with loyalty, CRM, marketing or customer engagement programs
• Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
• Commercial acumen, and ability to link loyalty program success to business outcomes.
• Strong quantitative and qualitative thinking, analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong cross-functional leadership skills to align product, analytics, and operations teams.
• General fluency in the marketing technology or fintech ecosystem (APIs, integrations, marketing, CRM, customer engagement, loyalty, analytics, customer data tools)
• High degree of comfort working with analytics dashboards and translating insights into action

All About You

• Empathy and a strong ability to understand customer goals and needs
• Strategic thinker with a proactive mindset
• Nice to have background with loyalty program design and optimization.
• Knowledge of data-driven marketing strategies.

• Familiarity with tools such as Salesforce, loyalty platforms, and analytics solutions.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.