{"id":1925203,"url":"https://alion.io/job/mastercard-enterprise-operations-engineer-av","title":"Enterprise Operations Engineer (A/V)","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":257,"ghost_share":0.016,"stale_share":0.37,"repost_share":0.093,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-05T19:36:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T07:02:09Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nEnterprise Operations Engineer (A/V)Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.\nOverview\nThe Multimedia Services team is looking for an Enterprise Operations Engineer, Field Services to join the team in multiple areas around the globe. The role is focused on lifecycle refresh, transformational initiatives, and service delivery within the region they are hired as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator.\nWith the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally.\nRole\nWorking with the Regional Manager and Operations Lead of Multimedia Services to:\nImplement strategic refresh projects within the region\nCollaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences\nFacilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation\nLead resolution and problem management for video conferencing technology in meeting rooms/spaces, scheduling panels, wireless content sharing, and electronic bulletin boards\nCollaborate with other engineering teams (e.g. Network operations) for break/fix\nFacilitate meetings or tasks with external break/fix vendors\nProvide support service management of audio-visual products within the region\nManage ITSM process for ticketing, incident reporting/resolution, and monitoring\nContribute to monthly operational metrics and insights\nContribute input/feedback into global standards and processes\nConduct the daily activities of the operational support team and provide advanced technical support for Mastercard’s technology operations environment\nSupports development and implementation of standards, procedures, and processes for the operational support team and implements transformational change initiatives\nParticipates in vendor relationships, serving as the day-to-day point of contact for third parties and escalates any vendor issues as they arise to resolve in a timely manner\nIdentifies opportunities for policy changes, presents proposed changes to management, and creates plans for implementation\nSupports activities related to the deployment, monitoring, troubleshooting, and resolution of systems and applications in the wider Collaborations Tools and Employee Digital Experience (EDE) groups within Mastercard.\nProvides routine technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies\nClarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols\nRecommends areas for network enhancements and assists with implementing basic changes within the program environment\nSupports customer interactions to provide infrastructure related services, including incidents, problems, change and capacity management, and reporting activities\nMay provide guidance to less experienced team members\nAll About You\n+ 5 years of experience in installation, configuration, and management of AV technologies within a global enterprise (e.g. videoconferencing codecs, audio DSP, wireless sharing devices, control systems, room schedulers, digital media switchers, transmitter, and receiver technology)\nFluent English\nKnowledgeable in technical infrastructure (e.g. audio visual, network, security)\nKnowledge of collaboration platforms (e.g. Microsoft Teams, Zoom, Webex)\nDemonstrated focus and success on customer service\n• A strong, confident, and exact writer and speaker, able to communicate issues, status, resolution and root cause analysis to stakeholders and management\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":5605,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-05T19:36:13Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.82,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:62","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/mastercard-enterprise-operations-engineer-av","json_url":"https://alion.io/job/mastercard-enterprise-operations-engineer-av.json","meta":{"generated_at":"2026-10-21T09:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":252},"rest":"https://alion.io/mcp/rest/get_company?id=252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercard-enterprise-operations-engineer-av"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercard-enterprise-operations-engineer-av"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercard-enterprise-operations-engineer-av"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercard-enterprise-operations-engineer-av\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercard-enterprise-operations-engineer-av"}]}