{"id":1558920,"url":"https://alion.io/job/mastercard-enterprise-operations-engineer-ii-2","title":"Enterprise Operations Engineer II","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":233,"ghost_share":0.017,"stale_share":0.352,"repost_share":0.099,"time_to_fill_p50_days":21,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Docker","optional":true},{"name":"Dynatrace","optional":true},{"name":"Kubernetes","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T00:07:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nEnterprise Operations Engineer IIMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.The Cloud Operations team is looking for a Enterprise Operations Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.\nResponsibilities\nParticipate in 24x7 shifts.\nMonitor the stability of our infrastructure with various tools.\nHandle incident response, troubleshooting and fix for various servers/services.\nHandle escalations as per policies/procedures.\nCommunicate clearly on tickets, phone calls made to the teams about various issues.\nCoordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.\nExhibit a sense of urgency to resolve issues.\nEnsure SLAs and Operational standards are met.\nContribute to operations runbooks and documentation.\nEnsure smooth handoffs between shifts.\nPrepare daily, weekly, and monthly reports.\nSkills\nStrong analytical skills and a desire to learn new concepts and technologies and apply them.\nStrong attitude to take ownership and responsibility for the production servers/services.\nFamiliar with supporting a production application and incident management.\nUnderstanding of infrastructure and application performance monitoring tools.\nAWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.\nLinux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.\nGood to have experience on monitoring tools like Dynatrace, Splunk\nGood to have knowledge of Docker and Kubernetes\nGood to have knowledge of scripting languages.\n• Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":3302,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & 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