{"id":3109652,"url":"https://alion.io/job/mastercard-incident-response-engineer","title":"Incident Response Engineer","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":187,"ghost_share":0.027,"stale_share":0.417,"repost_share":0.091,"time_to_fill_p50_days":26,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":101000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2372},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Linux","optional":false},{"name":"MPLS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-22T20:19:20Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T09:09:51Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nIncident Response EngineerOverviewThe Incident Response Engineer is responsible for monitoring and supporting critical production infrastructure and applications, ensuring timely response to incidents and minimizing impact to customers and business operations. This role requires strong troubleshooting, incident and change management capabilities, solid networking knowledge, and the ability to coordinate technical teams and vendors during high-priority incidents in a 24x7 global environment.\nResponsibilities\nProvide 24x7x365 operational support for global infrastructure and applications, with a strong focus on service availability, operational resilience, and minimizing customer and business impact.\nMonitor critical infrastructure, applications, network traffic, and processing environments to proactively identify and respond to service degradation, failures, and operational anomalies.\nLead and coordinate incident response activities, ensuring timely troubleshooting, escalation, communication, and restoration of services during high-priority incidents.\nExecute and support Incident, Change, and Problem Management processes, ensuring appropriate documentation, escalation, follow-up, and operational discipline.\nPerform advanced troubleshooting and technical analysis to identify issues across infrastructure, applications, and network environments.\nConduct and contribute to Root Cause Analysis (RCA) for major or recurring incidents, identifying corrective and preventive actions to reduce future service disruptions.\nPartner with internal technology teams, customers, and external vendors to drive incidents toward resolution and ensure effective technical coordination.\nSupport Change Management activities, assessing operational risks and helping ensure changes are implemented with minimal impact to production environments.\nAnalyze operational and performance data to identify trends, recurring incidents, potential risks, and opportunities for service improvement.\nMonitor network traffic and connectivity, troubleshooting issues related to routing, switching, tunneling, MPLS, and other network technologies.\nRoute customer and central-site traffic when required to minimize downtime and protect business continuity.\nSupport scheduled releases, patches, maintenance activities, and production changes across critical systems.\nMaintain clear and timely communication with technical teams, leadership, customers, and other stakeholders throughout the incident lifecycle.\nContribute to continuous improvement initiatives focused on operational resilience, incident prevention, monitoring effectiveness, and faster service restoration.\nAll About You\nAssociate or bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline, or equivalent relevant professional experience.\n5+ years of experience in production operations, incident response, infrastructure support, Network Operations Center (NOC), Site Reliability Operations, or a related technical environment.\nExperience with Incident Management, Change Management, troubleshooting, and Root Cause Analysis in complex production environments.\nStrong troubleshooting mindset with the ability to analyze technical issues, identify potential root causes, and coordinate resolution across multiple technical teams.\nSolid understanding of networking concepts and technologies, including routing, switching, TCP/IP, tunneling, and MPLS.\nExperience with monitoring and observability tools used to identify infrastructure, application, and network issues.\nAbility to operate effectively under pressure, particularly during critical incidents and production outages, while managing multiple priorities.\nExperience working in 24x7 mission-critical or high-availability environments.\nExperience with UNIX/Linux environments, scripting, production control, file transfer, batch processing, or related infrastructure technologies is an advantage.\nExperience within banking, payments, financial services, or other highly regulated and mission-critical environments is preferred.\nStrong organizational and analytical skills, with a structured approach to incident resolution and problem management.\nStrong interpersonal skills and the ability to collaborate effectively across technical teams, vendors, customers, and business stakeholders.\nFluent English, both written and spoken, is required.\nPreferred Qualifications\nCCNA or other relevant networking certification.\nExperience supporting highly available, globally distributed infrastructure.\nFamiliarity with ITIL practices, particularly Incident, Problem, and Change Management.\nExperience in banking, payments, financial services, or transaction-processing environments.\n• Portuguese language proficiency.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":5881,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-22T20:19:20Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring 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