Lead, Product Management-Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead, Product Management-Technical

Overview

Mastercard Cross-Border Services helps banks, digital partners and non-bank financial institutions modernize their cross-border payment to provide senders (entities and individuals) with faster, more transparent, and more secure payments through multiple channels and payout methods. Cross-Border Services specializes in payments for any purpose: business to business (B2B), P2P, P2B, B2P/B2C, G2P payments and a variety of payout options including bank accounts, mobile money accounts, consumer cards, and retail cash pick-up.

What are we looking for?

• Are you motivated to be a part of fast-paced environment?
• Do you have experience in partnering with cross-functional stakeholders globally?

Role

• Own the “working backwards” vision and documentation for feature releases.
• Identify platform capability gaps and define new initiatives to address them.
• Use research, user studies, metrics, and competitive analysis to inform platform and business requirements.
• Conduct competitive feature reviews to guide prioritization within platform releases.
• Drive innovation and run test-and-learn experiments to deliver high-value features.
• Partner with business teams to conduct customer research that shapes platform feature needs.
• Contribute to the platform product portfolio and long-term roadmap.
• Make data-driven trade-off decisions across platform feature sets.
• Use runtime service metrics to inform backlog updates and balance improvements with new feature work.
• Demonstrate deep expertise in the platform domain and collaborate with interdependent teams.
• Translate business requirements (user stories, use cases) into clear platform feature definitions.
• Maintain visibility into user experience design and its alignment with platform objectives.
• Define release goals and prioritize features based on business and platform value, adjusting during implementation as needed.
• Monitor progress and execution at the feature level.
• Review development team demos to validate alignment with acceptance criteria.
• Prepare for launches and track platform performance, adoption, and operational health post-release.
• Ensure alignment with broader product management plans and initiatives.
• Identify delivery risks and escalate issues that may impact timelines or requirements.
• Participate in post-launch reviews and ensure learnings are integrated back into the roadmap.
• Partner with internal teams and customer support to identify, classify, and prioritize feature-level issues.

All About You

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 7+ years of experience in product management
• Proven track record of delivering complex technical products in an agile environment.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Knowledge of SWIFT is preferred.
• Experience with cloud platforms, APIs, and modern software development practices is a plus.
• Must exhibit good adaptability and motivation

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.