Manager AI Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

We are looking for a Lead Engineer, Generative AI & ML Engineering for the Operational Intelligence Program within B&MI. This role will lead a team of Gen AI engineers to architect and deliver next-generation LLM, agentic, and multimodal AI systems that enable business growth, elevate customer experience, and ensure secure, scalable, production-grade AI. As a technical leader, you will set the engineering standard for Gen AI development - driving innovation across agentic orchestration, retrieval-augmented generation, LLMOps, and responsible AI - while fostering a culture of continuous learning and engineering excellence.

Roles & Responsibilities

• Architect and lead the development of multi-agent AI systems using frameworks such as LangGraph, CrewAI, and AutoGen - enabling autonomous reasoning, tool use, inter-agent coordination, and adaptive decision-making at enterprise scale.
• Design and operationalize multimodal generative AI pipelines that unify text, image, tabular, and graph data using transformer-based architectures (BERT, CLIP, LLaVA, T5, Whisper, GPT-4o, Gemini) for rich, cross-modal intelligence.
• Build production-grade RAG and Graph-RAG systems integrating vector databases (Pinecone, pgvector, OpenSearch) and knowledge graphs (Neo4j, AWS Neptune) for semantic retrieval, entity-aware reasoning, and grounded generation.
• Lead LLM fine-tuning, prompt engineering, and model alignment strategies - including RLHF, PEFT, LoRA, and instruction tuning - to adapt foundation models for specialized enterprise use cases.
• Establish robust LLMOps and MLOps pipelines on Databricks (AWS) using MLflow, feature stores, prompt evaluation frameworks, model lineage tracking, and continuous retraining workflows to ensure reliable AI delivery.
• Develop high-performance Python backend services for LLM inference orchestration, async job handling, streaming responses, and distributed data workflows supporting high-throughput Gen AI operations.
• Engineer state, memory, and context management subsystems that enable agents to reason temporally, maintain session continuity, manage long-context windows, and coordinate across tools and modalities.
• Implement Responsible AI and AI governance practices - including bias detection, hallucination mitigation, explainability dashboards, output safety guardrails, and compliance with data ethics standards - ensuring transparency and fairness of deployed models.
• Apply traditional ML and statistical modeling (regression, clustering, forecasting, ensemble methods) in hybrid architectures alongside LLMs for interpretable, explainability-first decision systems.
• Continuously research, evaluate, and productionize advancements in generative modeling, agentic AI, multimodal transformers, and frontier foundation models - benchmarking against enterprise-scale performance and safety requirements.

All About You

• Master's or Bachelor's degree in Computer Science, AI/ML, or Engineering, with significant hands-on experience leading and delivering complex Gen AI or ML engineering programs in production environments.
• Expert-level, hands-on experience designing, building, and deploying large language model (LLM) applications, agentic systems, and RAG pipelines - from prototype to production.
• Deep proficiency with LLM ecosystems: OpenAI, Anthropic, Gemini, Hugging Face, LangChain/LangGraph, and open-source foundation models (LLaMA, Mistral, Falcon, etc.).
• Strong command of Gen AI engineering patterns: prompt engineering, chain-of-thought reasoning, tool/function calling, vector embeddings, semantic search, and agent memory architectures.
• Solid applied knowledge of ML fundamentals - predictive modeling, deep learning (PyTorch, TensorFlow), and statistical techniques - used in tandem with Gen AI for hybrid, interpretable systems.
• Excellent Python engineering skills including async programming, API development (FastAPI), and building inference-ready microservices; SQL proficiency required.
• Hands-on experience with cloud AI infrastructure (AWS SageMaker, Bedrock, Azure OpenAI, or GCP Vertex AI) and familiarity with MLOps/LLMOps tooling (MLflow, Weights & Biases, etc.).

Strong analytical, communication, and stakeholder management skills - with the ability to translate complex Gen AI concepts into business value and lead cross-functional teams toward delivery.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.