Manager, Business/Systems Analysis - Sales Systems

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.

The Manager - Business/Systems Analysis - Sales Systems, will drive strategic platform projects to integrate new and existing businesses, improve usability, increase business efficiencies, and deliver enhancements and fixes to the sales and downstream systems and associated client portals managed by the I&E System Operations team. Additionally, support will include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. Our primary set of solutions sit on Salesforce.com and associated SaaS solutions that integrate into the sales process including but not limited to Marketing Cloud, Outreach CPQ, Ironclad, Seismic, Certinia PSA, and custom Order Management builds pushing data into tools such as SAP, Oracle, SingleView, Tableau and others.

Role Responsibilities:

• Drive large scale systems improvement efforts of the Sales systems across the Mastercard Services organizations - focusing on business integrations, M&As and other strategic priorities from the system design and implementation perspective
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
• Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the Salesforce.com systems' user base.
• Provide technical and process support for inquiries on Billing Order Management and related customer portals of Business Operation’s platforms, to include support related to system records that drive volumes, delivery, billing and revenue recognition
• Operational support of our product line campaigns including Card Holder Services, Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
• Support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits

All About You:

• BS/BA degree or combination of experience and formal education
• Experience driving large scale systems initiatives including onboarding CRM, new productivity tools, and business integration and M&As
• Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
• Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred)
• Strong project management, stakeholder management and communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach

Preferred qualifications

Salesforce.com business analyst / administrator certification is a plus

• Business acumen on sales and revenue related operations such as CRM, order management, revenue recognition or billing is a plus.

• Experience managing key client relationships is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.