{"id":1169963,"url":"https://alion.io/job/mastercard-manager-customer-solutions-centre","title":"Manager, Customer Solutions Centre","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":156,"ghost_share":0.013,"stale_share":0.513,"repost_share":0.045,"time_to_fill_p50_days":19,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T06:38:52Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T09:43:56Z","board_verified":false,"closed_at":"2026-09-24T09:43:56Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nManager, Customer Solutions CentreManager, Customer Solutions CentreGo-to-Market & Product Commercialization, Credit & Consumer Value Proposition (CVP)\nRole Purpose\nLead commercialization, go-to-market, and growth of a co-badge credit portfolio in the UAE. Define product tiers, CVPs, pricing and interchange inputs; drive issuer adoption; manage engagement key ecosystem stakeholders; and support successful launch and scale-up of co-badged credit card programs that grow portfolio size, spend activation and revenue.\n________________________________________\nKey Responsibilities\nProduct Strategy & Portfolio Management\nDefine the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams.\nAlign product plans with Mastercard regional objectives, UAE market dynamics, regulatory requirements and issuer/customer needs.\nMonitor adoption, spend behaviour, profitability and portfolio performance to refine strategy and investment priorities.\nConsumer Value Proposition (CVP) Development\nDesign differentiated CVPs across mass, affluent, premium and ultra-premium tiers in collaboration with central product teams.\nDevelop benefit frameworks spanning travel, lounge access, dining, entertainment, rewards, cashback, digital/e-commerce, insurance and protection.\nBuild business cases, ROI assessments and recommendations for new benefits and proposition enhancements.\nPartnership Management\nAct as the product lead for partner engagement, aligning product standards, customer experience, branding and acceptance strategies.\nIdentify strategic partnership opportunities and coordinate joint product development, launch plans, governance forums and market expansion activities.\nIssuer Engagement & Product Customization\nPartner with issuing banks to develop customized propositions aligned with issuer customer strategies and scheme guidelines.\nAdvise issuers on segmentation, rewards, pricing, benefit optimization, acquisition opportunities and launch strategies through workshops and client engagement.\nProduct Commercialization & Go-to-Market\nLead end-to-end product and customized CVP commercialization of co-badge credit products from concept to market launch.\nSupport Business Development team to develop go-to-market strategies for specific issuers and strategic merchants.\nSupport business development efforts through product positioning, client presentations, and solution selling.\nWork with Central Product team to create sales enablement materials, product guides, competitive analyses, and commercialization toolkits.\nTrack pipeline opportunities and support issuer acquisition and conversion activities.\nStakeholder Management\nWork closely with central product, Cardholder Services and partnership teams; issuing banks; Mastercard Account Management; Loyalty and Services teams; and Finance and Pricing teams.\nInfluence senior internal and external stakeholders to secure alignment on strategic product initiatives.\nPerformance Management\nDefine product KPIs and success metrics.\nMonitor portfolio growth, new card issuance, spend and activation, revenue performance, benefit utilization and customer engagement.\nDevelop recommendations to improve product economics and cardholder value.\nProvide regular performance reporting and strategic recommendations to leadership.\n________________________________________\nQualifications & Experience\nDeep understanding of consumer credit card products, portfolio economics, rewards, and loyalty programs.\nExperience developing and managing premium and mass-market card propositions\nDemonstrated ability to build product strategies, business cases, and commercialization plans\nStrong stakeholder management and influencing skills across senior client and internal audiences\nProven track record of launching and scaling payment or card product\n________________________________________\nSuccess Measures\nThis role will be on Sales Incentive Plans with defined enablement, volume-based and revenue-based targets.\n• Achievement of annual business and product objectives.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":5237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Cards","FinTech","Payments"],"lifecycle":[{"event":"open","at":"2026-09-24T06:38:52Z"},{"event":"close","at":"2026-09-24T09:43:56Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/mastercard-manager-customer-solutions-centre","json_url":"https://alion.io/job/mastercard-manager-customer-solutions-centre.json","meta":{"generated_at":"2026-09-24T13:13:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}