{"id":2096250,"url":"https://alion.io/job/mastercard-manager-developer-experience-content-strategy","title":"Manager, Developer Experience & Content Strategy","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":254,"ghost_share":0.016,"stale_share":0.358,"repost_share":0.094,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":221000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T16:54:03Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T15:43:03Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nManager, Developer Experience & Content StrategyOverviewWe’re looking for a Developer Experience (DX) Designer who combines technical communication, developer advocacy, user research, and UX thinking to shape how developers interact with our products.\nThis role goes beyond traditional documentation or advocacy-you will design and influence the end-to-end developer journey, from first touchpoint to long-term adoption. You’ll use content, research, and insights to improve usability, drive engagement, and ensure an exceptional developer experience.\nKey Responsibilities\nDeveloper Experience & UX Strategy\nOwn and continuously improve the end-to-end developer journey (onboarding, learning, building, troubleshooting, scaling)\nIdentify friction points in APIs, SDKs, tooling, and documentation through research and analytics\nCollaborate with product and design teams to improve developer-facing UX and usability\nAdvocate for developers as users, ensuring their needs are represented in product decisions\nUser Research & Developer Insights\nConduct research with merchants, partners, and developers integrating MACS products (interviews, usability testing, surveys, feedback analysis)\nAnalyze developer behavior across documentation, APIs, and integration funnels; synthesize qualitative and quantitative data into actionable insights\nTranslate insights into improvements that reduce time-to-implementation [or other key KPIs] and integration errors\nMap developer personas and journey flows (for example, e-commerce engineers, payment integrators, partners)\nContent Strategy\nDefine and own the developer content strategy for Mastercard Checkout Services, aligning content initiatives with product goals, integration success metrics, and business outcomes\nDrive a journey-based content approach, ensuring content supports critical developer milestones such as onboarding, successful integration, and feature adoption\nPartner with technical writers, product managers, and UX designers to ensure content is consistent, discoverable, and optimized for usability and conversion\nUse developer analytics, behavioral data, and research insights to prioritize content investments and continuously optimize effectiveness\nIdentify gaps in the developer experience where content, structure, or guidance can improve integration speed and reduce friction\nAdvocate for content as a core component of the product experience, not just a support function\nDeveloper Advocacy & Ecosystem Engagement\nEngage with developers integrating Mastercard Checkout Solutions via forums, partner channels, and events\nCreate educational content (blogs, demos, walkthroughs) focused on real-world payment scenarios\nRepresent developer perspectives internally, especially around usability and integration pain points\nSupport strategic partnerships by improving developer onboarding experiences\nProduct & Business Impact\nPartner with engineering, product, and design teams to shape developer tools and APIs\nInfluence roadmap decisions with evidence-based developer insights.\nHelp align developer experience improvements with business KPIs (tokenization, Click to Pay conversions, transaction authentication)\nCollaborate with product, onboarding, and regional teams to reduce integration time and support tickets\nRequired Qualifications\n5+ years in technical writing, including developer documentation and API content with demonstrable experience working with APIs, SDKs, or payment platforms (10+ years preferred)\n3+ years in UX design/content design and user research\nStrong understanding of developer workflows and integration challenges\nAbility to apply UX and user-centered design principles to technical experiences\nExcellent communication skills with the ability to influence cross-functional teams\nAbility to translate complex technical concepts into clear, user-centered experiences\nPreferred Qualifications\nExperience in developer advocacy, Developer Relations, or community-facing roles\nFamiliarity with:\nUsability testing and research methods\nInformation architecture and content systems\nDeveloper onboarding optimization\nExperience working cross-functionally with product, engineering, and onboarding teams\nKey Skills\nDeveloper empathy and user-centered thinking\nContent strategy and information architecture\nUX research and usability testing\nTechnical storytelling\nAPI and developer tooling fluency\nCross-functional influence\nWhat Success Looks Like\nDevelopers and partners can self-integrate with minimal friction\nData-driven insights delivered to product and DX teams\nImproved developer onboarding success rates and satisfaction (DX metrics, feedback)\n• Reduced friction in developer journeys (e.g., time-to-implementation) and integration-related support queries\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":5866,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-08T16:54:03Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":0.9,"age_days":8,"expected_fill_days":21,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mastercard-manager-developer-experience-content-strategy","json_url":"https://alion.io/job/mastercard-manager-developer-experience-content-strategy.json","meta":{"generated_at":"2026-10-18T19:44:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":252},"rest":"https://alion.io/mcp/rest/get_company?id=252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercard-manager-developer-experience-content-strategy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercard-manager-developer-experience-content-strategy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercard-manager-developer-experience-content-strategy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercard-manager-developer-experience-content-strategy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercard-manager-developer-experience-content-strategy"}]}