{"id":1584071,"url":"https://alion.io/job/mastercard-manager-payroll-transformation-process-optimization-gbsc-people-capability","title":"Manager, Payroll Transformation & Process Optimization (GBSC People & Capability)","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":254,"ghost_share":0.016,"stale_share":0.358,"repost_share":0.094,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":137000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6601},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T13:50:24Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T03:01:42Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nManager, Payroll Transformation & Process Optimization (GBSC People & Capability)Who is Mastercard?We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.\nWho is GBSC?\nThe Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.\nAbout the Role\nThe Manager, Payroll Process Design & Optimization Lead is responsible for designing, optimizing, and continuously improving global payroll processes to ensure they are standardized, compliant, timely, and digitally enabled across countries.\nThis role applies leading-practice process architecture, documentation, governance frameworks, and optimization initiatives, across the payroll lifecycle, into scalable solutions-from upstream data inputs through calculation, validation, payment, reporting, and post pay activities-while partnering closely with regional payroll team, Technology, Risk, and vendors.\nThe role enables consistent payroll outcomes and improved employee experiences by defining scalable process standards, controls, and metrics that support Mastercard’s broader modernization and automation agenda, while execution accountability remains with regional and in country payroll teams.\nSuccess in this role requires working in close alignment with Payroll leadership to translate strategic direction into executable, scalable, and continuously improving process outcomes.\nKey Responsibilities\nPartner with Payroll leadership to support global payroll process design and optimization efforts, contributing insights, analysis, and frameworks that inform the evolution of future state process standards and execution across the payroll lifecycle.\nEnable and support the development, alignment, and use of payroll process flows and documentation by partnering with Payroll and related teams to ensure artifacts are clear, practical, and reflective of agreed-upon operating models; support consistent understanding and execution across regions while accounting for local legal, regulatory, and business requirements.\nManage Payroll Transformation portfolio, including intake, prioritization, transformation roadmap, and work sequencing.\nSupport Payroll leadership by defining structured global vs localization approaches, clearly articulating global standards versus permissible country-level variation; identify and assess process variation, bringing data and fact-based recommendations to leadership on where standardization, simplification, or deviation is appropriate .\nFunction as a process design lead and trusted advisor for payroll related changes, system enhancements, country implementations, and operating model evolution-translating business needs into tangible, prioritized process requirements and design standards aligned to Payroll strategy and operating norms.\nPartner with Product & Engineering to simplify, automate, and optimize payroll processes and data flows, ensuring process designs support system capabilities across Workday Payroll, time and attendance, benefits, integrations, and in country vendors.\nSupport enhancement testing by providing relevant use cases and executing user-testing to validate that optimized process designs are viable, system-enabled, and fit-for-purpose.\nLeverage payroll process performance metrics to identify trends, prioritize future optimization opportunities, and track improvement over time.\nSupport strong vendor and cross functional process governance by partnering with P&C, Tax, Risk & Compliance, and payroll providers to drive service quality, regulatory adherence, data privacy and security, and continuous improvement.\nAssess payroll process impacts of policy changes, acquisitions, technology advancements, workforce updates, and regulatory developments, leading process change design, impact analysis, documentation updates, and stakeholder communications.\nQualifications & Leadership Profile\n7+ years of experience in global payroll operations, payroll process design, or shared services environments, with strong knowledge of multi country payroll processing, statutory compliance, and payroll controls\nDemonstrated experience designing, standardizing, and governing end to end processes within complex, matrixed, global organizations-ideally within a Global Business Services, Consulting, or transformation led model.\nStrong working knowledge of payroll platforms and ecosystems (for example, Workday Payroll and external payroll vendors), including process enablement for automation, workflow tools, and emerging AI enabled capabilities.\nProven understanding of audit requirements, SOX controls, regulatory reviews, and risk management frameworks, with the ability to translate control expectations into practical process design.\nAdvanced analytical and problem solving skills, with the ability to balance precision, scalability, and employee experience in high risk, highly regulated environments.\nStrong stakeholder management and communication skills, with the ability to influence without direct authority across regions, functions, and senior leadership.\n• Enterprise first mindset with clear accountability for process integrity, quality, and continuous improvement, paired with a calm, structured, and pragmatic decision making approach.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s 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