Manager, Product Management - Consumer Acquisition & Engagement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard’s Consumer Acquisition & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.

Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world’s largest brands. Our solutions include innovative technologies such as Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.

Role

• Be responsible for seamless CA&E product development and management, focusing on local capability development.
• Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.
• Leverage data and emerging AI capabilities to enhance personalization, targeting, and performance of loyalty and engagement programs.
• Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
• Make continual recommendations to the business model, ensuring it is relevant and responsive to the market
• Partner cooperatively in a team environment to support the evolution of loyalty programs in market
• Interface with internal and external customers, to effectively communicate and educate on product details from design to delivery.
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Achievement of budget & program KPI’s/ goals including driving sales and managing margins.
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All About You:

• Product management skills, highly organized with strong attention to detail
• Analytical, investigative and problem solving skills
• Excellent verbal, presentation, and written communication skills
• Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint
• Ability to adapt to changes in a demanding work environment
• Able to understand theory/principles with business impact and apply this understanding in the work environment
• Previous loyalty experience is preferred; credit card experience not required
• Minimum of Bachelor’s degree required

• Native in Cantonese, Fluent in English

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.