{"id":402189,"url":"https://alion.io/job/mastercard-manager-site-reliability-engineering-4","title":"Manager, Site Reliability Engineering","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":189,"ghost_share":0.016,"stale_share":0.423,"repost_share":0.079,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":1022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"PCI DSS","optional":false},{"name":"PKI","optional":false},{"name":"SOC 2","optional":false},{"name":"Splunk","optional":false},{"name":"SRE","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-31T09:14:25Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":123},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nManager, Site Reliability EngineeringOverview:Ethoca and Mastercard are seeking a Manager, Site Reliability Engineering, to lead globally distributed application operations teams supporting mission-critical Java applications across on-premises infrastructure and Azure public cloud environments. You will provide leadership, coaching, and technical oversight for teams operating in a 24/7 support model while partnering with Ethoca and Mastercard stakeholders to deliver secure, resilient technology solutions and drive observability, incident management, operational excellence, and continuous improvement.\nThe ideal candidate is customer- and employee-focused, intellectually curious, analytical, and comfortable leading through ambiguity in a fast-paced, highly secure environment.\nRole:\nLead and manage globally distributed application operations teams supporting mission-critical Java-based applications across on-premises infrastructure and Azure public cloud environments in a 24/7 support model.\nProvide strong leadership, coaching, and mentorship to application operations teams, driving employee development and a collaborative, high-performance culture.\nProvide escalation support to the team, including in-depth problem investigation and resolution of complex technical issues.\nEstablish and promote sustainable incident management practices, including blameless post-incident reviews, escalation management, and continuous operational and process improvement.\nChampion application observability across logging, monitoring, and alerting through APIs and tools such as Azure Monitor, Dynatrace, Splunk, Zabbix, or similar platforms.\nPartner with Ethoca and Mastercard stakeholders to design, implement, operate, configure, and optimize secure, resilient, end-to-end technology solutions within a highly secure computing environment.\nLead customer and regulatory audits, including PCI-DSS and SOC 2 compliance and annual disaster recovery exercises, while developing and maintaining high-quality technical documentation, procedures, and standards.\nManage multiple concurrent projects while ensuring business-as-usual operational activities are consistently delivered.\nAll About You:\nProven experience managing Azure public cloud services, Linux or Unix servers, and Java-based applications in secure, large-scale environments.\nDemonstrated technical leadership, coaching, mentorship, delegation, conflict management, and negotiation skills, with excellent written and verbal communication.\nStrong familiarity with observability and monitoring platforms such as Zabbix, Dynatrace, Splunk, Azure Monitor, or similar tools.\nStrong security and networking knowledge, including encryption, hardening, certificates, vulnerability management, PKI, SSH, VPN, and core networking concepts.\nWorking knowledge of ITIL, ITSM, and operational best practices, with hands-on experience using tools such as Remedy, Jira, and Confluence.\nStrong problem-solving skills, including the ability to guide complex technical issue resolution, think quickly, and deliver effective solutions under pressure.\nHighly accountable and outcome-focused, with the ability to manage multiple initiatives, projects, and team activities in a fast-paced environment while delivering high-quality results on time.\nProven ability to create, follow, and guide others in adhering to documented processes and procedures while staying current with emerging technologies.\nBachelor’s degree in Computer Science, Engineering, or equivalent practical experience.\nPreferred:\nExperience supporting highly secure, regulated, or compliance-driven environments, including customer or regulatory audits such as PCI-DSS, SOC 2, or disaster recovery exercises.\n• Relevant technical certifications in Azure, cloud operations, site reliability engineering, ITIL, security, or related disciplines.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact  and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.\n\nIn line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.Pay Ranges\nToronto, Canada: $121,000 - $169,000 CAD","description_format":"text","description_chars":6111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-06T00:47:14Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.28,"age_days":123,"expected_fill_days":27,"reasons":["conf:9","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/mastercard-manager-site-reliability-engineering-4","json_url":"https://alion.io/job/mastercard-manager-site-reliability-engineering-4.json","meta":{"generated_at":"2026-10-31T20:40:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":252},"rest":"https://alion.io/mcp/rest/get_company?id=252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercard-manager-site-reliability-engineering-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercard-manager-site-reliability-engineering-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercard-manager-site-reliability-engineering-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercard-manager-site-reliability-engineering-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercard-manager-site-reliability-engineering-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":402189}},{"tool":"search_jobs","arguments":{"company":"mastercard.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":402189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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