Manager, Solutions Engineering (Loyalty Solutions)
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Solutions Engineering (Loyalty Solutions)Overview:MasterCard provides a range of products and services for our partners to create compelling loyalty propositions that drive the acquisition of new customers while cultivating a long-term
positive relationship.
Our propositions focus on Rewards and Offers solutions within both Merchant and Financial verticals provide great value to consumers, incremental revenue and long-lasting relationships
for our partners.
Sitting within Services Business Development - the role is focused on the full suite of merchant and issuer loyalty products and services including Pay with Rewards, Issuer Rewards, Promotions, Merchant Funded Offers, and Card Linked Services.
Role:
This role will focus on leveraging your technical expertise and expert knowledge of Mastercard platforms to design and document effective and efficient solutions
Are you passionate about Loyalty and enjoy creating and delivering impactful programs that deliver measurable results for all stakeholders?
Are you able to balance effectively the challenges of longer term, strategic developments alongside delivering excellent day to day service and performance?
Do you excel in a fast paced and dynamic environment?
The Solution Engineering role will be responsible for Issuer Loyalty products across the Singapore and Southeast Asia divisions. Pre-Sales Solution Engineers are responsible for the technical evaluation and functional aspects of the product or service.
They are sales savvy, have high technical acumen, and a detailed working knowledge of the products.
They
understand the industry they operate in and the problems faced by prospects and customers.
The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process.
The Subject Matter Expert on Loyalty Product suite supporting customer/prospect solutioning in partnership with Loyalty Sales Specialist.
Lead product Demos and client technical discovery.
Providing technical responses to RFIs/RFPs, consultations, sales calls and meetings.
Understand and identify all points of integration, asking probing questions to understand requirements.
Design and document effective and efficient solutions setting up customer for success by proactively uncovering and addressing any technical roadblocks.
Coordinate alignment and approval across stakeholders of proposed technical solution including level of effort and product readiness (global/regional)
Ensure a seamless transition and handoff from pre-sales to delivery.
Partner with Product teams to gain and document customer insights, local competitive intelligence, enabling regional go to market execution and informing product roadmap / strategy.
All About You:
Knowledge of rewards, marketing, and/or loyalty platforms
Experience working with financial institutions and/or with performance-based marketers
Strong skills in critical thinking, problem solving, and creating effective product/service solutions
Team player with excellent communication skills both oral and written.
Comfortable in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences.
Combination of technical competence, business skills and a consumer marketing mindset
Technical background with understanding of web technology, APIs and security. Experience working with product and/or engineering teams a plus
Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel
The ability to thrive in fast-paced environments while being flexible and able to handle rapidly-changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.