{"id":586144,"url":"https://alion.io/job/mastercard-manager-technology-account-management-3","title":"Manager, Technology Account Management","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":177,"ghost_share":0.017,"stale_share":0.492,"repost_share":0.079,"time_to_fill_p50_days":27,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":955},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-10T04:14:45Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-06T11:58:51Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nManager, Technology Account ManagementOverviewThe Manager, Technical Account Management is responsible for managing the technology and operational relationship with Mastercard customers across an assigned market or portfolio. The role serves as the primary point of contact for technical, system, and operational matters, ensuring customer needs are understood, prioritized, and addressed through effective coordination across internal and external stakeholders. The role requires a strong understanding of customer implementation plans, operational environments, technical requirements, and key pain points. The successful candidate will act as a bridge between customers, market teams, regional teams, product teams, and operations teams to support implementation, incident management, release readiness, performance optimization, and adoption of Mastercard products and solutions. The Manager, Technical Account Management contributes to the achievement of business and customer goals by managing projects and processes within the Technology Account Management function, resolving issues with appropriate escalation, supporting continuous improvement, and helping customers operate effectively and efficiently within Mastercard’s ecosystem.\nRole\nManage the day-to-day technology and operational relationship with assigned customers, serving as the primary point of contact for technical account management matters.\nBuild trusted relationships with customer stakeholders at operational, technical, and senior levels, ensuring clear communication, alignment, and timely issue resolution.\nLead and coordinate customer onboarding, technical implementations, readiness assessments, release coordination, incident management, and post-go-live support activities.\nAssess customer technology and operational readiness, identify risks and dependencies, and align delivery activities with customer requirements, business priorities, and Mastercard standards.\nManage project activities as a key escalation point, coordinating cross-functional teams to investigate, resolve, and prevent production and non-production issues.\nSupport the implementation and delivery of Mastercard products, services, and solutions, including scoping, planning, customer readiness, project initiation, execution, and completion.\nCollaborate with account management, customer success, product, operations, technology, and market teams to prioritize in-market initiatives and support business growth opportunities within existing accounts.\nMaintain TAM process discipline through documentation, operational reviews, action tracking, release and bulletin management, and continuous improvement activities.\nDeliver or support training, knowledge transfer, and operational guidance for customers, vendors, and internal stakeholders to improve performance, readiness, and adoption of Mastercard solutions.\nEnsure adherence to applicable regulatory, operational, risk, and organizational standards throughout the customer lifecycle.\nProvide structured updates, insights, and recommendations to internal stakeholders to support customer engagement, operational performance, and quarterly business or operational reviews.\nAll About You\nExperience in the payments industry, financial technology, technology services, or a related field, preferably with exposure to card and digital payments.\nStrong understanding of payment transaction flows, processing environments, customer operations, and card center or digital payment operations.\nKnowledge of payment system technologies such as ISO 8583 messaging, APIs, authorization, clearing, settlement, and related operational processes is preferred.\nDemonstrated experience managing technical implementations, customer onboarding, operational readiness, incident management, or technology delivery activities.\nProven project management capability, including the ability to coordinate cross-functional teams, track progress, manage dependencies, and maintain high-quality delivery outcomes.\nAbility to operate effectively in a matrixed, multicultural, and fast-paced environment, working across markets, functions, time zones, and stakeholder levels.\nStrong customer focus, with the ability to understand customer needs, translate pain points into actionable solutions, and drive issue resolution through appropriate escalation.\nExcellent verbal and written communication skills, with the ability to explain technical and business topics clearly to both technical and non-technical audiences.\nProactive, structured, and accountable, with strong problem-solving skills and the ability to manage multiple priorities.\n• Proficiency in English is required; proficiency in relevant local market language is an advantage depending on customer and market requirements.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":5892,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-10T04:14:45Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.498,"p_room":0.28,"age_days":57,"expected_fill_days":27,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/mastercard-manager-technology-account-management-3","json_url":"https://alion.io/job/mastercard-manager-technology-account-management-3.json","meta":{"generated_at":"2026-11-06T12:41:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":252},"rest":"https://alion.io/mcp/rest/get_company?id=252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercard-manager-technology-account-management-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercard-manager-technology-account-management-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercard-manager-technology-account-management-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercard-manager-technology-account-management-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercard-manager-technology-account-management-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":586144}},{"tool":"search_jobs","arguments":{"company":"mastercard.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":586144},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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